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1
1342 6986 05
May 31, 2022
Question

Sales Receipt.

  • May 31, 2022
  • 1 reply
  • 5 views

My company uses QB online Advanced, supposedly the top level available.

 

When recording a Sales Receipt for a cash sale of an inventory item, the accounting entry SHOULD be:

 

Debit: Cash

Credit: Sales

Debit: COGS

Credit: Inventory

 

However, QB is only recording the Debit to Cash and the Credit to Sales.  It is NOT making the second entries.

 

I've been going back and forth with QB chat and phone support for about 3 weeks.

 

Thank you.  

 

Dave

1 reply

Rose-A
Rose-A
Level 10
May 31, 2022

Hey there, 1342 6986 05. Let me help you sort this out.

 

You might want to double-check the sales receipts if you're using an inventory-type item.
 

 

Once you verify the item is an inventory, let's delete and re-create the sales receipt transaction.
 

 

After that, you can check its transaction journal.

 



However, if you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

Once signed in, go back to your sales receipt and check the entry from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

 

I want to make sure you're all set, so please let me know if there's anything else you need. I'm here to provide additional assistance.

Rose-A
Rose-A
Level 10
June 1, 2022

Hi, 1342 6986 05.

 

Hope you're doing great. I wanted to see how everything is going about the sales receipt accounting entry. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

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