Hello there, @carol40.
Let me help you correct the job on your Sales by Ship to Address report. The job will depend on what you have entered on the customer information. You can review the setup of your customer information if it’s correct.
Besides, when a customer has no shipping address or if there’s a special character like dot/period on the city field, it’ll show others on the report.
To fix this, you’ll have to remove the special character or add the shipping address. So moving forward the changes will take effect on the transactions you’ll be creating.
Furthermore, if the information is correct, let's run the Verify/Rebuild Utility. This built-in tool automatically fixes minor company file data issues.
Here's how:
To run the Rebuild Data tool:
- Go to the File menu, then hover over Utilities and select Rebuild Data.
- On the QuickBooks Information window, select OK.
- Follow the onscreen steps to save a backup.
- Click OK when you see Rebuild has completed.
To run the Verify Data tool:
- Go to the File menu then click Utilities and select Verify Data.
- If you see QuickBooks detected no problem with your data, select OK.
- If Verify finds an issue with your data, you will be prompted to Rebuild Now.
For more information about the process above, please check this article: Fix data damage on your QuickBooks Desktop company file.
Please update me on how it goes, @ carol40 I'll look forward to your response on this post. Have a great day!
