Great to see you again here in the forum, @ovtnvw. We appreciate the years of trusting QuickBooks.
We currently have an open investigation into this concern. However, it is only available for Windows and does not include a case for Mac versions. In that case, I recommend contacting our QuickBooks Desktop Mac Support. It allows them to look into your account and confirm the problem. After the confirmation, they might add you to the list of affected users and receive future updates.
To speak with one of our experts from QuickBooks Desktop Mac Support. Please follow the steps below to contact support:
- Open QuickBooks.
- Go to Help, then select QuickBooks Help.
- Select Contact Us.
- Give a brief description of your issue, then tick Continue.
- Sign in to your Intuit account. Click Continue and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
For detailed information, refer to this article: Contact QuickBooks Desktop support.
Moreover, this article might come in handy in the future: How to resolve common sales tax issues. It contains information on how to troubleshoot issues or unexpected results you may encounter while managing your sales tax.
If you have further questions about QuickBooks Desktop for Mac, comment below. I'll be glad to help you. Stay safe!
