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LAltovilla
Level 1

Scheduled Reports and UAC Error

We are a small nonprofit running QuickBooks Desktop Premier Nonprofit Edition 2021. I have been trying all day to get help on successfully creating and sending scheduled reports. I have scheduled two test reports today and received the same UAC setting error and the reports will not send. I have followed all of the steps to turn off the UAC option and still no results. After two chats and one phone call (40 minutes!) with support, I still have no resolution. Further research revealed this has been an issue as far back as the 2018 edition of QuickBooks!

 

Can anyone help me solve the issue so I can get the reports my staff needs on the monthly basis they have requested? I need a miracle here!!

3 Comments 3
JamesAndrewM
Moderator

Scheduled Reports and UAC Error

I appreciate you taking the time to share this, @LAltovilla

 

It seems you posted a relevant question that my colleague Rea_M answered. If you haven't notified, you can refer to this link for her response: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-scheduled-reports-failin....

 

You can always refer to our Help Articles. There are a variety of QuickBooks-related topics and instructions here.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

LAltovilla
Level 1

Scheduled Reports and UAC Error

I have followed all of the steps required and the function still does not work. This is extremely frustrating!

JamaicaA
QuickBooks Team

Scheduled Reports and UAC Error

I can see that you did everything you could, @LAltovilla. I understand that it's crucial to create and send scheduled reports to your staff on time.

 

As much as I'd like to help you get this thing done right away, we'll need to reach out to our Support Team. Rest assured that our representatives are eager to help you resolve this issue.

 

Here's how:

 

  1. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help panel.
  3. Give a brief description of your issue.
  4. Click Continue.

 

See this article to learn more about sending scheduled reports in the program: Set up and modify Scheduled Reports.

 

I've added this reference in case you'd like to save the current customization of your reports in QBDT: Create, access, and modify memorized reports.

 

Drop a post anytime if you still have questions or concerns about generating reports. I'm always here for you. Stay safe.

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