We don't want you to have this kind of experience, handsonpt. This situation could have been handled more effectively.
Allow me to help you by sharing some details I found about the payroll sync error.
Have you gone through the instructions to fix the sync error? For instance, if you're prompted to check and open your books, or to restore/reactivate a deleted item associated with a payroll transaction. We'll need to follow the instructions to fix the error.
If the problem persists, I'd recommend reaching our Support Team again so that they can open a ticket and investigate it further.
To reach them:
- Log in to your QuickBooks Online account.
- Go to Help (?).
- Click on Contact Us.
- Put a brief description of your concern, then select Let's talk.
- Choose a way to connect:
- Get a callback from the next available support.
- Start a chat with a live support.
Once we can get that fixed, you can visit this article to learn more about the year-end checklist for QuickBooks Online Payroll.
I appreciate your patience. Let us know if you still have other payroll concerns. We're always here to help. Have a great day!
