Shipping Income

• Create and manage reports
• Customize reports in QuickBooks Online

Tirzah thank you for your offer to help.  Here are details about what happens when I run the Sales by Product Summary report: in the left column are listed all my inventory products that were sold during the specified time period.  At the very bottom of the left column, as if it was another product, "Not Specified" is listed along with a dollar amount.  I figured out the "Not Specified" item was actually shipping charges by clicking on that dollar amount - it took me to a table of all invoices that listed all Shipping charges associated with each invoice.  This seems strange to me, for two reasons:  First, why would shipping income be included in a sales by product report?  Second, why the incorrect label "Not Specified"? I have appropriately set up my shipping income account (Account & settings> Sales>Sales Form Content>turned on the Shipping button).  This account is labeled Shipping Income in my chart of accounts, and my Profit and Loss report shows Shipping Income correctly.  Finally, to answer another question: No I do not create invoices with discounts.

Hello there, @Pattymulf.

Allow me to join this thread and share some insights about the reporting function in QuickBooks.

A transaction falls under the Not Specified group when it's not set up into a particular filter. Which is also why the Shipping Income are not showing on the Sales by Product Summary report.

Not Specified shows in the report if there are line items that don't have PRODUCT/SERVICE. These items usually come from discounts and billable expenses (Markups, and Categories).

I've attached an article you can visit to learn more about how to configure reports and show the data your business needs, like adding columns and filters: Customize reports in QuickBooks Online.

Feel free to hit that Reply button if you have more questions regarding sales reports or discounts. Have a great day ahead.

I'm sorry but I still don't understand.  I am using the QBO default "Shipping Income" account, and I didn't make any changes to the default settings.  The default settings to "Shipping Income" are: saved under "Income" account, tax form section "Service/Fee Income".  Since it isn't a product, why is it appearing in a Sales by Product report, as if it were a product?  And it's given the name "Not Specified", which makes it very confusing to anyone looking at this report.