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Hello!
I record a bill to a duplicate amount charged by Amazon and that payment refunded after few days. I already created a bill for deducted amount. and I didn't receive any document for deducted and received amounts. Can anyone explain the way of recording this type of transactions? Should I create a refund receipt or a supplier credit to that created bill?
Solved! Go to Solution.
I appreciate your time getting back here, DileepaNirmal.
Let me add some additional details about matching the transactions.
When a bill is not yet applied to a payment, QuickBooks will automatically recognize a match to the downloaded transaction. However, after recording the bill payment with a vendor credit applied, the system will no longer find a match. This happens because the bill already has a zero balance.
I've got these sample screenshot of the before and after scenario:
What we can do at the moment is to exclude the payment in the Banking page. Then, manually clear the transactions you've recorded in the bank register.
To exclude, here's how:
After excluding these transactions, you have the option delete them in the Excluded section. Here's a link for more reference: Exclude a bank transaction you downloaded into QuickBooks Online.
For clearing the transaction, you can follow these steps:
Once done, you can use the article shared by my colleague DebSheenD on how to categorize other transactions in the For review page. When you're ready to reconcile the account, feel free to watch a video tutorial in this link: Reconcile an account in QuickBooks Online.
If you need further assistance with your downloaded transactions or other features in your account, please let me know in your reply. I'll be right here to provide the solutions. Have a good day ahead!
It's good to see you here in the Community, DileepaNirmal.
Let me share an idea on how to record this type of transaction in QuickBooks Online.
You can track this type of transaction by creating a vendor/supplier credit and apply it to an open bill.
To create a vendor credit:
After that, follow these steps below in applying vendor/supplier credit towards an open bill.
Like this:
For additional information, check out these articles :
If you're still not sure how to handle this type of transaction, I recommend consulting an accountant for other ways in recording it.
Let me know if you still need further assistance about bills. I'll be checking your response. Have a good day!
Thank you and have a good day !
Then what should I do to the banking transactions in banking window? shouldn't I match those transactions to the created bill or supplier credit? or should I exclude the related transactions?
Hello there, DileepaNirmal.
I'm glad to see you proactively reaching out to the Community. Allow me to chime in and help you figure out the cause of the issue with your bank transactions.
Yes, you can match those transactions to the created bill in QuickBooks Online. You can use the Find Match tool and turn on Suggested Matches to see options that might match. Or, you can use filters/searches to locate transactions. Here's how:
You may view this article for more information: Categorize and match online bank transactions in QuickBooks Online
Also, I've included an article that will help you in matching your transactions: Tips for Working in QuickBooks Online’s Bank Feeds: Matching Transactions.
Don't hesitate to tag my name in the comment section below if you have other concerns in matching your transactions in QuickBooks. I'm always ready to help.
Thank you for your reply.
I have an idea about matching the transactions. I want to know how to match the banking transactions related to my question. That means after combining the supplier credit and bill there is no way to match the bill to a banking transaction. That's why I asked what should I do to the received and deducted amount in banking window. should I exclude those transactions?
I appreciate your time getting back here, DileepaNirmal.
Let me add some additional details about matching the transactions.
When a bill is not yet applied to a payment, QuickBooks will automatically recognize a match to the downloaded transaction. However, after recording the bill payment with a vendor credit applied, the system will no longer find a match. This happens because the bill already has a zero balance.
I've got these sample screenshot of the before and after scenario:
What we can do at the moment is to exclude the payment in the Banking page. Then, manually clear the transactions you've recorded in the bank register.
To exclude, here's how:
After excluding these transactions, you have the option delete them in the Excluded section. Here's a link for more reference: Exclude a bank transaction you downloaded into QuickBooks Online.
For clearing the transaction, you can follow these steps:
Once done, you can use the article shared by my colleague DebSheenD on how to categorize other transactions in the For review page. When you're ready to reconcile the account, feel free to watch a video tutorial in this link: Reconcile an account in QuickBooks Online.
If you need further assistance with your downloaded transactions or other features in your account, please let me know in your reply. I'll be right here to provide the solutions. Have a good day ahead!
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