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Level 2

Sync with square issue

I got an email the other day:

We had to temporarily stop importing your Square transactions. There’s a problem with your Sync with Square settings, causing transactions to import incorrectly. The setting(s) that need attention are:

  • Square sales tax code

Not to worry, here’s how to fix this:

  1. Go to your QuickBooks Online and click Apps in the left navigation.
  2. Click the My Apps tab.
  3. Find the Sync with Square app, and click Settings.
  4. Click Edit next to .
  5. Select the correct value from the drop-down for the setting(s) listed above. Note: if a setting has no value, you need to create the item in QuickBooks.

When I went to MyApps I'm not even currently using the app "Sync with Square" as it prompts me to download it.


Can I safely ignore this email?

4 Comments 4
QuickBooks Team

Sync with square issue

Welcome to the Community, @G_Paulhus.


With regards to the email you receive, I recommend reaching out to the support team of square app. They are the ones who decides what transactions to import inside QuickBooks. You can also verify from them if you'll need to follow or ignore the email. 


You can also check this article to learn more about connecting square app to QuickBooks Online: 

Sync Square with QBO.


Once you're done donwloading transactions, you can start matching and categorizing them in QuickBooks.


Don't hesitate to commend below if you need anything else. I'm always here to help you. Have a pleasant day.

Level 2

Sync with square issue

Thanks. Where might I access square app support?


Sync with square issue

Hello there, 


To get the app's support, you can see it through the Apps menu.

  1. Select Apps on left menu.
  2. If the application is already connected, go to the My Apps tab. Otherwise, search it under the Find Apps tab.
  3. Click the Action button and select Support.
    You'll also see the Contact details on the search results under the Find Apps.
  4. It will route you to the Square's Community page and you'll see there the details.

Aside from that, you can also visit our Intuit Developer page. There are QuickBooks users, engineers, and developers that can also share their idea about the third-party application you're using.

  1. Go to this link and log in to your Intuit account:
  2. Select QuickBooks Online under What do you need help with?.
  3. Click Ask a Question and enter the details of your concern.
  4. Select Ask.

Feel free to get back to us if you need anything else.

Fiat Lux - ASIA
Level 15

Sync with square issue


For the time being, utilize the trial period of this connector to reconcile your data.



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