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Hello there, helhoudaigui. Let me share some troubleshooting steps to fix the issue of the payment option not showing in your invoices.
Let's start by reviewing the online delivery settings of your QuickBooks Online (QBO) account to make sure your customer can see the payment option for your invoices. Here's how:
- Go to Settings ⚙ and select Accounts and settings.
- Proceed to Sales menu, then choose the Online delivery section.
- From the Additional email options for invoices, pick Online Invoice.
Furthermore, you'll want to make sure you have enabled the online payments of your invoices before sending them to your customers. Simply open your invoices to review them:
Moreover, you can follow the steps outlined in this article to ensure you have turned it on for all invoices and accepting electronic customer payments: Take and process payments in QuickBooks Online with QuickBooks Payments.
However, if the issue persists, let's try accessing your QuickBooks Online (QBO) account through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once you're in incognito mode, log into your QBO account and resend the invoice with the payment options turned on. If it works, you can return to your regular browser and clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too.
If you need to make modifications or want to personalize your invoices and other sales forms, follow the instructions in this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Feel free to reach out to us again if you have any other concerns or follow-up questions about managing invoice payments. I'll be here and ready to help anytime. Have a good one!
