The Invoices box on the dashboard is no longer showing unpaid invoice total maount

There could be several reasons why the unpaid invoice total amount isn't displaying in your QuickBooks dashboard, @vmusgjerd. Let me help you sort this out so the said information shows up.

In most cases, browser-related issues are the common reasons why certain features are missing. Please know that online platforms such as QuickBooks Self-Employed rely on the browser's cache to operate efficiently. When this becomes corrupted, it can cause the system to malfunction and exhibit unexpected behaviors.

You can perform some troubleshooting steps to rectify the issue. Start by accessing your account in an incognito or private window for testing. Check out the shortcut keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, check your Invoices box on the dashboard. If the unpaid invoice total amount appears, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.

If the issue persists, you can get in touch with our support team to investigate it further. They can provide additional resolution to ensure the said information is accessible.

In case you haven't set up online payments yet, you can use this reference to learn how to activate the feature: Turn on payments. This allows customers to pay their invoices electronically.

You can revisit this page if you have any other concerns with your display preferences. I’m always here willing to help, @vmusgjerd.

Yea - that's not the issue - I've cleared cached on multiple browser and it's the same

Hi, @vmusgjerd. I understand that keeping track of unpaid invoices is crucial to ensure a smooth workflow.

Since you're still experiencing the same issue, I recommend contacting the QuickBooks Self-Employed (QBSE) support team. They'll be able to take a closer look at your account and assist you in resolving the issue.

Here's how:

1. Go to Help (?) and click Contact Us.

2. Type in "talk to a human," then select Continue.

3. Choose which way you want to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.
• Ask the Community - Post your question to the QB community or browse expert and customer responses.

Just in case you need guidance on setting customizations to your invoices, you can refer to the "Customize your invoices" dropdown in this article: Create invoices in QuickBooks Self-Employed.

Should you have other concerns besides invoices, feel free to add a reply to this thread. We'd be glad to assist.

No it did not - and I was on the call with support for about 30 minutes they were unable to find the issue - they documented everything and were supposed to call me back in about 2 hours and that was 3 days about - with zero response and it is still broken.

I wish you didn't have to go through all these hurdles when doing your QuickBooks tasks, vmusgjerd. Getting this resolved is our top priority for you and your business. 

I understand the urgency of getting the assistance you need from our support team. Since the issue persists after performing some troubleshooting steps, I still suggest contacting one of our representatives again to help investigate this concern and provide a proper resolution to your invoices. They can conduct further research and create an investigation ticket if necessary. To do this:

1. Go to Help (?) and select Contact Us. If you’re using the QuickBooks Self-Employed app, tap the + button and click Ask QB Assistant.
2. Enter Talk to a human and select Continue.
3. Select which way you want to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

Moreover, you can start recording customer-paid invoices in your account. Follow record payments in QuickBooks Soloprenuer steps outlined in this article: Record invoice payments in QuickBooks.

If anything comes up in the meantime, please get back to us in this thread. I'll always be here, willing to help. Keep safe and have a good one!