The "Sales" menu does not appear so I can't access Customers thru there.

Thank you for bringing this matter to my attention, brandon.zeone@gm.

Allow me to share some information to fix your QuickBooks Online account's unexpected behavior. Let me provide you with troubleshooting steps so you'll be able to see the Sales menu back to your account.

Let's begin by logging in to your account using a private browser. These browsers don't store file preferences.

Here's how:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: Press CTRL  + Shift + P
• Safari: press Command + Shift + N

If you can see the Sales menu, then we can now clear your browser's cache.

Follow these steps:

Open Chrome.

1. Click More.
2. Choose More Tools, then Clear browsing data.
3. Add a time range. Select All time to delete everything.
4. Check the boxes next to Cookies and other site data and Cached images and files.
5. Select Clear data.

You can check this article to manage a customer list in QuickBooks Online: Manage your customer list.

Please know that I'm always here to help you if you have any other questions about the Sales menu in QuickBooks Online. Have a great day ahead!

This doesn't work.

Thank you for joining the thread, @windyl0u.

I want to make sure your issue is taken care of, and I'd like to redirect you to the best support group available to get this address right away.

The troubleshooting steps shared by my colleague Ethel_A above should fix the issue. Since it doesn't work, I recommend reaching out to our QuickBooks Support Team. This way, they can further check on this matter and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Select Contact Us.

You might want to learn more about managing customers and reviewing all sales transactions in QuickBooks Online. These articles will provide you with detailed information:

• Add and manage customers in QuickBooks Online
• View sales transactions

It’s nice to work with you, @windyl0u. Don't hesitate to click the Reply button below if you need further assistance accessing the Sales menu.