Let me be the first to welcome you to the Community space. I’m here to share how to update the vendor’s account or routing number in the system.
You can manually change the vendor’s banking info for your Online Bill Pay by logging into your QuickBooks Online account. Here’s how:
You may refer to these articles for additional information about Online Bill Pay:
That should get you pointed in the right direction.
Should you need anything else or if you have any questions, feel free to leave a comment below. I’m always here to help. Have a good one!
A cache issue might be causing this unusual behavior, KBQ.
Let's try to do troubleshooting steps to fix this.
1. Use private browsing window and press the corresponding keyboard shortcut:
2. Clear the browser’s cache to remove saved activities.
However, if the option is still not showing, you’ll want to reach out to our phone support team. They’ll give you further information with this concern.
Let us know if you have other questions.
Good day, Jevans.
You'll need to change the payment method first from Online Bill Pay to paper checks and toggle it back within QuickBooks Online. Once done, the system will ask you to re-enter their bank account information or sending them a new request.
For the detailed instructions, I'm adding the article I find helpful on this:
Please don't hesitate to keep in touch with me here should you have any additional questions or concerns about updating the vendor bank information. I want to make sure you're taken care of.