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licon
Level 1

This file was not created with the us version of quickbooks

Hi,

 

I have been using the Premier Accountant Edition 2008 and recently replaced my computer. Upon reinstalling the same software and opening up my files, I get a message that says "This file was not created with the us version of QuickBooks". These files have only been used by me with the same edition, nothing has changed, why am I getting this message now and can't use my QuickBooks? The file format is .QBW

 

Thank you!

2 Comments 2
ChristieAnn
QuickBooks Team

This file was not created with the us version of quickbooks

Hi there, licon.

 

Thank you for visiting the QuickBooks Community. I'll be sharing details about the QuickBooks Desktop 2021 version. Then, to make sure that you can work with your QBDT smoothly or avoid any unusual behavior.

 

There's a specific version of QuickBooks Desktop that has been discontinued and after May 31, 2021, access to add-on services will be suspended for QuickBooks Desktop for Windows 2018. That said, this may be the reason why you're getting an error when reinstalling your QBDT on a new computer.

 

On the other hand, you'll normally get the alert when you reinstall or restore a company file to a version that's not the same as the one you previously use. That said, I recommend making sure to check the correct edition before restoring it and you'll have to ensure that the backup file should also have the same version to avoid the error. To do this, open your QuickBooks Desktop and press F2 on your keyboard.

 

If the issue persists, I suggest restoring the file using another file type. When you back up your company file. For example, your main company files (QBW) and backup data files are (QBB). You may open the articles below to see further details and how to perform the steps.

 

 

Additionally, you may click this article to fix any errors and issues you see when you install or open your QuickBooks Desktop: Fix QuickBooks Desktop install errors.

 

In case you want to upgrade your company file to 2022, you may refer to this article to view various details of what features are included in the QuickBooks Desktop 2022 release and how you can use them to benefit your business: What’s new in QuickBooks Desktop 2022.

 

Don't hesitate to post again in the Community or you still have any concerns about reinstalling QBTD. I'm always here to help.

Fiat Lux - ASIA
Level 15

This file was not created with the us version of quickbooks

@licon 

You didn't use QBD US version (QBD CA version?). But I'm confused if you can reinstall your license on the QBD US version. You may have 2 ways to convert your data to open on QBD US version.

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