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ybrumfield
Level 1

Transaction Detail report not showing vendor/payee but Customer

I'm running QB Premier Desktop 2018. In the transaction detail report the "name" field is showing the Customer instead of the vendor/payee.  I can't recall having this problem before.  How do I fix this?

7 Comments
AlcaeusF
Moderator

Transaction Detail report not showing vendor/payee but Customer

Hi there, ybrumfield.

 

Thank you for posting here in the Community. I'm here to provide some clarification about the Transaction Detail report in QuickBooks Desktop.

 

The information that shows in the Name column of the report will depend on the source, which is the transaction. To verify, I recommend you double-click the transaction in question to expand and view the details.

 

Here's how:

 

  1. Open the Transaction Detail report.
  2. Double-click the transaction.
  3. Review the name if it's showing correctly.

If the name is showing correctly within the transaction, I recommend you perform some basic troubleshooting. Please start with running the Verify and Rebuild Data utility.

 

This feature self-identifies the most commonly known data issues within a company file and self-resolves most data integrity issues.

 

To verify data:

 

  1. Click the File tab at the top menu.
  2. Hover your cursor to Utilities.
  3. Select Verify Data.

Once done, you can proceed with rebuilding the data. Here's how:

 

  1. Click the File tab at the top menu.
  2. Hover your cursor to Utilities.
  3. Select Rebuild Data.

For additional reference, you can use the following article to fix data issues using the QuickBooks File Doctor Tool: Resolving Potential Data Issues.

 

Please let me know if you need anything else regarding the report in QuickBooks. The Community and I will be here to help you.

ybrumfield
Level 1

Transaction Detail report not showing vendor/payee but Customer

The sources are bills and checks.  The vendor is properly listed but it still pulls the Customer in the reports (transaction detail, GL and drill down from profit and loss).   When I tried to duplicate the issue from the general journal I was only able to assign one name (vendor or customer).

AileneA
QuickBooks Team

Transaction Detail report not showing vendor/payee but Customer

Hello, ybrumfield. 

 

Thank you for getting back to us. Did you try to perform the Verify Rebuild Data suggested by my Colleagues? If yes, and since you've verified that the vendor is properly listed, yet the report still pulls the customer name. 

 

I suggest reaching out to our customer support team. They have the tools to view your account in a safe session and verify the cause of the issue. To contact our phone support here's how:  

 

  1. Tap Help inside QuickBooks.
  2. Go to QuickBooks Desktop Help.
  3. In the Have a Question? window, click Contact us.
  4. Enter a brief description of your issue, then press Lets talk.
  5. Choose a way to connect with us:
  • Start a chat
  • Get a callback

 

Please check out our support hours and contact us at a time convenient: ​​Support hours and types.   

 

Don't hesitate to let me know in the comment section if you have other questions. I'd be happy to answer them for you. Take care.

ybrumfield
Level 1

Transaction Detail report not showing vendor/payee but Customer

Yes, I've verified data (no issues were found) and rebuilt (no issues).  The report is still showing Customer instead of vendor/payee.  I'll reach out to customer support and see what they say.

ybrumfield
Level 1

Transaction Detail report not showing vendor/payee but Customer

Yes, I've done the verify and rebuild with no issues found.  The reports are still showing customer instead of vendor.

MaryLandT
QuickBooks Team

Transaction Detail report not showing vendor/payee but Customer

Thanks for keeping us updated on the results, ybrumfield.

 

Since the Transaction Detail report  is still showing customer names for your checks and bills, I recommend contacting our QuickBooks Desktop Team. They can do screen-sharing with you and review the data on your reports.

 

Here's how to get in touch with them:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

You can also refer to this link to know when to contact a live support at your convenient time: Contact QuickBooks Desktop support.

 

Keep me posted on how the contact goes by commenting below. I'll be around until you sort the vendor name on the report.

Todd 111
Level 1

Transaction Detail report not showing vendor/payee but Customer

I had this issue too.  Go to "Customize Report" and in the Columns section, add "Source Name."  That worked for me.

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