I'm running QB Premier Desktop 2018. In the transaction detail report the "name" field is showing the Customer instead of the vendor/payee. I can't recall having this problem before. How do I fix this?
Hi there, ybrumfield.
Thank you for posting here in the Community. I'm here to provide some clarification about the Transaction Detail report in QuickBooks Desktop.
The information that shows in the Name column of the report will depend on the source, which is the transaction. To verify, I recommend you double-click the transaction in question to expand and view the details.
If the name is showing correctly within the transaction, I recommend you perform some basic troubleshooting. Please start with running the Verify and Rebuild Data utility.
This feature self-identifies the most commonly known data issues within a company file and self-resolves most data integrity issues.
To verify data:
Once done, you can proceed with rebuilding the data. Here's how:
For additional reference, you can use the following article to fix data issues using the QuickBooks File Doctor Tool: Resolving Potential Data Issues.
Please let me know if you need anything else regarding the report in QuickBooks. The Community and I will be here to help you.
The sources are bills and checks. The vendor is properly listed but it still pulls the Customer in the reports (transaction detail, GL and drill down from profit and loss). When I tried to duplicate the issue from the general journal I was only able to assign one name (vendor or customer).
Thank you for getting back to us. Did you try to perform the Verify Rebuild Data suggested by my Colleagues? If yes, and since you've verified that the vendor is properly listed, yet the report still pulls the customer name.
I suggest reaching out to our customer support team. They have the tools to view your account in a safe session and verify the cause of the issue. To contact our phone support here's how:
Please check out our support hours and contact us at a time convenient: Support hours and types.
Don't hesitate to let me know in the comment section if you have other questions. I'd be happy to answer them for you. Take care.
Yes, I've verified data (no issues were found) and rebuilt (no issues). The report is still showing Customer instead of vendor/payee. I'll reach out to customer support and see what they say.
Thanks for keeping us updated on the results, ybrumfield.
Since the Transaction Detail report is still showing customer names for your checks and bills, I recommend contacting our QuickBooks Desktop Team. They can do screen-sharing with you and review the data on your reports.
Here's how to get in touch with them:
You can also refer to this link to know when to contact a live support at your convenient time: Contact QuickBooks Desktop support.
Keep me posted on how the contact goes by commenting below. I'll be around until you sort the vendor name on the report.