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Lynn918
Level 3

TSheets syncing to projects and timesheets

Hi again.  The latest problem is syncing from TSheets to QBO projects and Time sheets.  

1)  Not all employees are syncing to a QBO timesheets.

2)  Most important, we track costs using the Projects tab.  We've had an ongoing project for the past 3 months which is no longer syncing the time from TSheets.  It has synced up through May 31st, but no June hours synced for any employee.

I cannot trust the accuracy of QBO.  Since moving from Desktop to QBO (to use Project tracking), there has been nothing but inaccuracies.  I have to check my work by doing the entire project costing by hand.  This is ridiculous, like many of the other QBO claims.  

6 Comments 6
Teri
Level 9

TSheets syncing to projects and timesheets

Posting here to help you get answer from someone here.  My clients never had any luck with TSheets & Jobs.

Lynn918
Level 3

TSheets syncing to projects and timesheets

Thank you.  I'm definitely not impressed with QBO!

Teri
Level 9

TSheets syncing to projects and timesheets

Yes, unfortunately switching from QBDT to QBO convinced me to get off QB altogether.  Already neither is good for my clients who all must do project cost accounting with timesheets on accrual-basis per GAAP but I used it for more own books for a decade then switched to QBO and regretted it but could not go back to it.

Adrian_A
Moderator

TSheets syncing to projects and timesheets

Let's isolate why T-Sheets is not syncing into QuickBooks, Teri.

 

There are times that an issue like this can be resolved by performing some troubleshooting steps. To start with, let's open QuickBooks on a private window. This is where we can identify any browser-related issue. You can use these keyboard shortcuts to open one: 

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

Then if it's now syncing, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

If the same thing happens, I'd suggest reaching out to T-Sheets support. They'll be able to guide you and point the main reason why it's not syncing.

 

I've also added this article for more information about projects in QBO: Set up and create projects in QuickBooks Online.

 

Feel free to get back to me if there's anything that I can help. Keep safe!

Lynn918
Level 3

TSheets syncing to projects and timesheets

Hello, thank you but this does not solve the problem.  I already spoke with TSheets support and after trying their troubleshooting techniques, I was advised to check with QBO.  Some hours are syncing to some projects, but all hours are not syncing to all projects.  The project I'm most concerned with has synced for the last 3 months, now suddenly does not.  This seems to be a QBO problem as other hours have synced to other projects.  

Rea_M
QuickBooks Team

TSheets syncing to projects and timesheets

Hello there, Lynn918.

 

I'll make sure you'll get the right support to check your project hours from TSheets. This way, you'll determine the reason they're not syncing to QuickBooks Online's projects and timesheets.

 

Here in the Community, the security of your account is our top priority. Reviewing your project hours and account details requires a secure environment. With this, I'd recommend contacting our QuickBooks Online Support team. They can further identify the cause and guide you in fixing it.

 

Here's how to get a call from our support:

  1. Go to the Help menu.
  2. Select the Contact Us button.
  3. Enter a brief description of your concern in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a call or Get a callback.
  6. Enter your contact information.
  7. Select Confirm my call.

 

I've attached a screenshot below for your reference.

Get a call back.PNG

 

Once the issue is resolved, you should now be able to approve the hours from TSheets in QBO projects. To learn more about their integration, you can check out this article: About QuickBooks integration preferences in TSheets. It provides options about editing your account preferences in the QuickBooks Integration Preferences window.

 

Please let me know if you have other concerns. I'm just around to help.

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