TSheets syncing to projects and timesheets

Posting here to help you get answer from someone here.  My clients never had any luck with TSheets & Jobs.

Thank you.  I'm definitely not impressed with QBO!

Yes, unfortunately switching from QBDT to QBO convinced me to get off QB altogether.  Already neither is good for my clients who all must do project cost accounting with timesheets on accrual-basis per GAAP but I used it for more own books for a decade then switched to QBO and regretted it but could not go back to it.

Let's isolate why T-Sheets is not syncing into QuickBooks, Teri.

There are times that an issue like this can be resolved by performing some troubleshooting steps. To start with, let's open QuickBooks on a private window. This is where we can identify any browser-related issue. You can use these keyboard shortcuts to open one: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Then if it's now syncing, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

If the same thing happens, I'd suggest reaching out to T-Sheets support. They'll be able to guide you and point the main reason why it's not syncing.

I've also added this article for more information about projects in QBO: Set up and create projects in QuickBooks Online.

Feel free to get back to me if there's anything that I can help. Keep safe!

Hello, thank you but this does not solve the problem.  I already spoke with TSheets support and after trying their troubleshooting techniques, I was advised to check with QBO.  Some hours are syncing to some projects, but all hours are not syncing to all projects.  The project I'm most concerned with has synced for the last 3 months, now suddenly does not.  This seems to be a QBO problem as other hours have synced to other projects.  

Hello there, Lynn918.

I'll make sure you'll get the right support to check your project hours from TSheets. This way, you'll determine the reason they're not syncing to QuickBooks Online's projects and timesheets.

Here in the Community, the security of your account is our top priority. Reviewing your project hours and account details requires a secure environment. With this, I'd recommend contacting our QuickBooks Online Support team. They can further identify the cause and guide you in fixing it.

Here's how to get a call from our support:

1. Go to the Help menu.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a call or Get a callback.
6. Enter your contact information.
7. Select Confirm my call.

I've attached a screenshot below for your reference.

Once the issue is resolved, you should now be able to approve the hours from TSheets in QBO projects. To learn more about their integration, you can check out this article: About QuickBooks integration preferences in TSheets. It provides options about editing your account preferences in the QuickBooks Integration Preferences window.

Please let me know if you have other concerns. I'm just around to help.