Unable to mark contractor inactive

Good morning, @andrewsfloors. 

Thanks for coming to the Community with your question about marking a contractor inactive. 

To clarify, can you provide us with a screenshot of the error message? 

In the meantime, you can try using a private browser or incognito window to help eliminate any errors or glitches that may be occurring in the system. Here's how depending on your browser session: 

• Google Chrome: Ctrl + Shift + N 
• Internet Explorer/Firefox: Ctrl + Shift + P 
• Safari: Command + Shift + N 

If this works, go back to your regular session and clear your browser's history. If not, try another supported browser.  

I'll be waiting for your response! 

I have the same issue and have not been able to resolve the last 2 weeks.

Screenshot attached.

Thank you for joining this thread, @khote82. I appreciate your efforts to find ways to make it work. I'm here to assist you with more details on how to mark a contractor inactive in your QuickBooks Online account.

In QuickBooks Online, it isn't possible to mark a contractor inactive if there are unpaid invoices or bills under the contractor page or tab.

However, I can guide you through the process of making a contractor inactive, regardless of whether there is an open balance. Please note that making the contractor inactive with an open balance will result in an adjusting transaction being created.

Here are the steps:

1. Go to Expenses, then Vendors. 
2. Choose the Contractors that you would like to set as inactive.
3. Click on the Edit button and select Make inactive from the dropdown menu.
4. Select Yes, make inactive.

You can read through these articles on how to manage your contractors and their 1099s. 

To make sure issue is fixed for you, I would like to know how you get on after attempting the steps. Kindly respond to this post, and you can always count on me if you have other questions. I'm just around to help. 

The system will not let me void or delete the transaction for the contractor/vendor. and as such won't even let me make the contractor/vendor inactive when I go to expenses->vendors->(name) and then try to void or delete.

I understand that the issue you are facing is urgent, and I appreciate the steps you have taken so far, Khote82.

Since the issue persists even after following the steps provided by my colleague, I recommend getting in touch with our technical support team. It's the best we can do given they have the necessary tools to look at this issue safely and securely. Please note that calls will be entertained based on queue. 

Here's how we can contact support:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In the meantime, if you plan on generating a report on all money paid to a vendor for the year in QBO, please refer to this article: Run a report with vendor totals. 

Please keep us posted for more follow-up queries on managing your vendors and other QuickBooks-related matters. We're always available to assist you. Stay safe.