I'm here to help sort things out for you, @kellyobrien968.
When you run a Profit and Loss report using the cash method, you may see Unapplied cash payment income. This may appear on your report if:
- A customer prepaid you and you recorded the payment before creating the sales form (invoice or sales receipt).
- You entered payments without matching them to sales forms.
To resolve this, let's access your Open Invoices report.
- Sign in to your QuickBooks Online account.
- Go to Reports menu.
- In the Find report by name field, enter Open Invoices.
- Choose a date under the Report period dropdown menu.
- In the Transaction Type column, locate a transaction listed as a Payment.
- Once done, click Run report.
For additional information on how to personalize your report, feel free to check this article: Customize reports in QuickBooks Online.
I've also added this great resource you can use to save your customized reports: Memorize reports.
I'm just a post away if you need further assistance in running QBO reports. I'll be more than happy to help. Have a great day ahead.