I am running a weekly p&l report and am seeing a $360.00 "unapplied cash payment income" line.
I have narrowed it down to occurring on a specific date (09/29/2020) but cannot find any corresponding single payment/deposit made that date, and none of the individual payments made that day add up to this amount. There we only a few transactions that week, so I don't know why this is so difficult to find.
I've tried running the report of "open invoices" as suggested but cannot get the report to show me only 09/29/2020 activity, so I am seeing EVERY invoice it seems... stuff that is totally unrelated. How do I "set the report date" to show me exactly what happened on 09/29/2020 ONLY.
Maybe that way I can sort out what did not get applied properly.
Hi! Thank you for the reply and instructions. I had already tried this as it was the same steps as what the "help" button gave, and was not able to find a matching payment in that amount on that date. It's possible that the deposit was a combination of several payments but I dont see how to find that out. I have NO record of any single payment in that amount for that day or near that date.
ok, I found my answer, and it was stupid simple. On the P&L line "unapplied cash payment income" is highlighted in blue... click on it and a popup gives info and link to help with the steps you suggested above. I could not find the error or fix it using that. BUT, in the right column where the $360.00 figure is, it is also highlighted in blue, so I clicked it and it listed the specific problem invoice. The date on that invoice was wrong and when I corrected it to prior to the first payment date it fixed it. Knowing to find the info via the $ link would have saved me tons of headache and time.