Uncategorized income

Hello @tmpetersen07:

Check the item used in your invoices to see if it points to uncategorized income.  Gear>products & services>items.

The proper flow for a/r is:

Enter an invoice

Enter a payment

Enter a deposit (can be done directly with enter a payment)

Match the deposit. 

If you unmatched the bank feed, you should be able to go back in and match the customer payment.  Do not match to the invoice.

Lynda

Hi,

I have a similar problem.  A client paid me twice in error.  I imported the transaction and was able to apply one to the invoice as it should by the other is just siting there and I cannot apply it as a credit to the customer's account save it as a refund (which I have already refunded the customer via my back account).   It is just sitting to the "For Review" tab under banking along with the refund that I send back to my customer.  How do I clear them?

Hello, @deycomin.

If you haven't created the second payment and the refund yet in QuickBooks Online (QBO), you can add them from the For Review column as bank deposit and expense to the accounts receivable.

Here's how:

1. Log in to your QBO account.
2. Click on Banking at the left pane, then select Banking beside Rules.
3. Select your bank account, then go to the For Review column.
4. Look for the payment transactions, click it then select Add.
5. Pick Accounts Receivable (A/R) under the Category section.
6. Tap the Add button.
7. Do the same thing with the refund transaction.

For additional reference about adding, categorizing, editing, and adding downloaded banking transactions, check out this article.

Get back to me if you have any other questions. I'm always here to help. Have a good day!