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PurelyAmuse1
Level 2
posted
‎September 25, 2022 11:23 PM
last updated ‎September 25, 2022 11:23 PM

Undeposited Funds account errors

So we are using Enterprise v22.0... I have had so many issues and errors it is incredibly sad. All of them seem to mainly have begun in late August and Tool Hub, multiple rebuilds, nothing Intuit creates is recognizing what the issue is or what is causing them. Anyway, the newest issue I have come across is with the Undeposited Funds. A report from 8-16-2022 showed $60k in the undeposited funds account. However, when I pulled the same report on 9-25-2022 and somehow show $202,370.01 in the Undeposited Funds account. I have alot of entries to make, but there is no way I made that many in that short amount of time. So, I pulled the Quickreport from the account listing, and included a preview. WHY are funds staying in the undeposited after I deposit them? I record customer payment, Make the deposit in QB, pull the bank feed, confirm the deposit in bank feed, and the payments from customers (sometimes) still stay in undeposited account. What is happening...?

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2 Comments 2
Anonymous
Not applicable
‎September 26, 2022 12:01 AM

Undeposited Funds account errors

I can’t imagine the hurdle that you’ve been through due to this matter, @PurelyAmuse1.

 

Regardless, I appreciate you for considering the Community to help you sort out your concerns, especially on a large amount of your undeposited funds (UF). I can point you in the right direction to ensure that this will get sorted out.

 

Common reasons why the amounts are on hold in the UF are due to the payment entered into the account. However, this amount is still undeposited. Since you already performed all the necessary steps to fix common issues in your QuickBooks Desktop (QBDT). Also, you’re certain that the customer’s payments are being recorded and deposited. It’s best for you to contact our Technical Support Team. This way, they can pull up your account in a secure setting and enable you to share your screen while maintaining your privacy. 

 

Our phone representatives have the tools to thoroughly check your company file regarding the amount on your UF. Nevertheless, they can provide fixes immediately to other issues your QBDT has.

 

Please refer to the steps to get in touch with them:

 

  1. In QuickBooks Desktop (QBDT), go to the Help menu at the top.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Give a brief description of your issue, then tick Let's talk, and then choose a way to connect.

 

You may want to check out this article for the support hours and reach out to someone at the time of your convenience: Contact QuickBooks Desktop support

 

Keep me posted if you have more concerns about undeposited funds. The Community always got your back. Stay safe!

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BigRedConsulting
Community Champion
Community Champion
‎September 26, 2022 01:05 PM

Undeposited Funds account errors

RE: So, I pulled the Quickreport from the account listing, and included a preview. WHY are funds staying in the undeposited after I deposit them? I record customer payment, Make the deposit in QB, pull the bank feed, confirm the deposit in bank feed, and the payments from customers (sometimes) still stay in undeposited account. What is happening...?

 

Payments that use the Undeposited Funds account will always use it, even after you deposit them.  After you deposit a payment you'll see it twice in the Undeposited Funds register, once for the initial payment and again as part of the deposit.

 

If you don't see this in the Undeposited Funds register, then your deposits aren't recorded correctly. If so, then edit the deposits, click the Payments button, and then select the payments that were included in that deposit. After making that change, then you should see the Undeposited Funds account balance decrease to the correct amount, both in its register and on reports.

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