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Join nowOne of my vendors under the vendor center shows a credit that shouldn't be there. I have triple checked everything and it's just the craziest thing I have ever seen. I have looked at all of the reports such as vendor balance, open balance and also in my accounts payables etc that credit doesn't exist only in the vender center. So, I don't know what is wrong? I hope that someone can help!
Hello, hwd1wendy.
Thanks for taking the time to post in the Community. Because the Community is a public forum setting where we can't access individual accounts, I would recommend reaching out to our support team, they will be able to go through your account with you in a personal 1-on-1 setting to find where the issue is in a screen share. To reach them, follow these steps:
Open your QuickBooks Desktop to connect with us.
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If you have any other questions, feel free to post down below. Thank you and have a nice afternoon.
so I was able to do an on-line chat which worked out very well she was able to help me resolve this issue; I am going to post how to fix this in case anyone else should ever run into this issue:
1. Go to file, then utilities, then verify data
2. View the results and it should show the account that has the issue (there was a corrupt file on the one vendor account)
3. Rebuild the data, follow the instructions
4. Problem resolved!
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