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hwd1wendy
Level 1

Vendor in vendor center balance is wrong

One of my vendors under the vendor center shows a credit that shouldn't be there.  I have triple checked everything and it's just the craziest thing I  have ever seen.  I have looked at all of the reports such as vendor balance, open balance and also in my accounts payables etc that credit doesn't exist only in the vender center.  So, I don't know what is wrong?  I hope that someone can  help!  

2 Comments 2
Nick_M
QuickBooks Team

Vendor in vendor center balance is wrong

Hello, hwd1wendy. 

 

Thanks for taking the time to post in the Community. Because the Community is a public forum setting where we can't access individual accounts, I would recommend reaching out to our support team, they will be able to go through your account with you in a personal 1-on-1 setting to find where the issue is in a screen share. To reach them, follow these steps:

Open your QuickBooks Desktop to connect with us.

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Start messaging with a support expert.
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If you have any other questions, feel free to post down below. Thank you and have a nice afternoon. 

hwd1wendy
Level 1

Vendor in vendor center balance is wrong

so I was able to do an on-line chat which worked out very well she was able to help me resolve this issue; I am going to post  how to fix this in case anyone else should ever run into this issue:

1.  Go to file, then utilities, then verify data

2.  View the results and it should show the account that has the issue (there was a corrupt file on the one vendor account)

3. Rebuild the data, follow the instructions

4.  Problem resolved!

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