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cgilkes
Level 1

Vendor list does not completely populate when I try to create a bill, check or expense. This does it for multiple companies, on different computers.

I updated Google, deleted the browing history, and used a different web browers.  They are there if I type in the name, but it does not work when I use the down arrow.
2 Comments 2
Just_me
Level 11

Vendor list does not completely populate when I try to create a bill, check or expense. This does it for multiple companies, on different computers.

This happens to me a LOT.  

Every time it happens, I clear the cache files, try a different browser, and try incognito.  

It still happens  

Sometimes, I can log out, close the window, open a new window and log back in, and it is fixed. 

Other times, just clearing the cache helps.  It' s really annoying, to say the least. 

 

Sorry it's happening to you, as well.

(Someone should be along shortly to tell  you to contact "support", because they have no clue). 

Good luck. 

FateCandylaneT
QuickBooks Team

Vendor list does not completely populate when I try to create a bill, check or expense. This does it for multiple companies, on different computers.

I appreciate you for raising your concern with us, cgilkes.

 

I'll share details to ensure your vendor lists concern is taken care of.

 

Upon checking my resources here, I've seen similar reports from the other users and confirmed an ongoing investigation relating to your concern. I can see how relevant this would be for you when creating vendor transactions. Rest assured that the team has begun the initial analysis and is working hard to resolve the issue.

 

In the meantime, we can use the arrow down command from your keyboard to scroll down the vendor list. Doing so will allow you to view all the vendors' names on the dropdown list.

 

Also, I'd recommend contacting our Customer Care Team to add you as one of the affected users. This way, they can guide you through the processes and pull up your account in a secure environment setting.

 

Here's how to reach them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click on the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a human and choose I still need a human.
  4. Select Contact Us.

 

Moreover, you can check out this article to guide you in viewing transactions with your vendors and running reports: 

 

 

We'll always be right here, willing to assist you if you have additional questions about managing vendor transactions in QBO. Keep safe, and have a good one!

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