Vendor records are not displaying unless I open in incognito mode. I tried clearing browser cache but still not working

Hello, @accounting592. Let's work together to resolve this matter and get your vendor information loading smoothly.

First, let's access QuickBooks using a different web browser to see if the problem persists. Also, ensure a stable internet connection as poor connectivity can lead to loading problems.

If you're still unable to open them, I recommend contacting our Customer Care Support team. They can investigate further and raise a ticket to our engineering team if necessary.

Here's how to reach them:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

For optimizing your QuickBooks Online experience, check out these resources:

• Why is my QuickBooks Online slow?
• Why doesn't anything happen when I select a button or link?

Additionally, running and customizing vendor reports can provide valuable insights into your financial obligations and vendor performance.

Please add a reply below if you need further assistance with managing your vendor records. I'm always here to help.

This appears to be another issue caused by recent updates to QB Online.

At least @Ashleigh1 indicates that's the issue: https://quickbooks.intuit.com/learn-support/en-us/other-questions/is-anyone-struggling-to-open-their...