"View all schedules" option not showing on custom reports

Hi there, APainter. It looks like you're having difficulty viewing your custom reports schedule in QuickBooks Online (QBO). Regardless of whether the reports are set to private or shared, you should still be able to view the schedule at any time. Let me guide you through the steps to access it.

After creating a schedule for your reports, you can view the schedules by clicking the dropdown button below the Actions column.

Here's how:

1. Go to Reports, then select the Custom reports tab.
2. Locate the report you've saved and create a schedule.
3. On the Actions column, select the dropdown button.
4. Select View all schedules.

However, if the option to view is unavailable on your end, I suggest clearing your browser's cache. This way, it will clear cache-related issues that cause your software to load incorrectly, preventing you from accessing some features in your account.

Let's start with accessing QuickBooks using incognito mode or a private window.

Here are the key shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If this works, you can clear your browser's cache and cookies and any temporary files running in your browser that may have caused the malfunctions. Otherwise, you can use other supported browsers to ensure QBO runs efficiently.

Additionally, please refer to this article for guidance on customizing your reports in QuickBooks Online (QBO).

Additionally, you might want to save a copy of your report outside QuickBooks. You can export them as an Excel file or print them.
 

I am confident that following these steps will help you in viewing the schedules of your custom reports, APainter. If you have more concerns or any QuickBooks-related concerns. Please do reply to this thread. We are always here to help you. 

Thanks for the reply, but I've cleared my cache & cookies. Tried both Chrome (and Incognito) and Safari (and private). I'm still not given the option of "view all schedules". 

Thank you for coming back with an update, APainter. We appreciate the effort you made to view the schedules in your custom reports. I'll route you to the right support to fix this in no time.

Given that we already perform all available troubleshooting steps, I recommend reaching out to our live support team. They have the necessary tools to access your account, identify the cause of the problem, and offer a solution immediately.

Here’s how to reach them:

1. Navigate to the Help menu.
2. Click the Search option and type "contact support."
3. Select the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic you require assistance with.
5. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

Please note that our operating hours are from Monday through Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. We encourage reaching out during these hours for immediate support.

Furthermore, I'm adding this resource to help you get the most out of your financial reports by personalizing them: Customize reports in QuickBooks Online.

Our team is ready to support you through your journey. If you need further clarification or assistance regarding viewing schedules of your custom reports, please do not hesitate to reach out through this channel. We appreciate your potential collaboration and look forward to assisting you in optimizing QuickBooks for your needs.