We are still having issues with quickbooks putting a shipping address on our invoices for sales tax purposes. Fix this? Or should I start looking for new software?

I hear your sentiments, @Joanne92.

QuickBooks Online (QBO) will default to the Company Address in your company settings to the Location of sale field in sales forms such as invoices, and the option to leave it blank is unavailable. 

I recognize the convenience of having a way to disable the automatic populating of the shipping address in the  Location of sale field when creating invoices in QBO. I also understand that you want to make some changes and improvements to QBO to meet your business needs.

While this option is unavailable, I suggest sending feedback or feature requests to our developers. You can submit them directly from your QBO account. Here's how:

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Type in your feedback and product suggestions.
4. Click Next to submit them.

In case you need to check how much sales tax you owe, we can run the sales tax liability report to help make sure that everything is accurate before you file your return to your tax agency.

Please know that you're always welcome to post a reply in this thread if you have any other questions about your QBO account. I'll be here ready to assist you. Keep safe!

Our company address is set as our default for location of sale, but Quickbooks online isn't using it. Even if the customer has no shipping address loaded in their profile, quickbooks is still using their billing address for sales tax on the invoice. That is not how it is set up in our defaults. 

I recognize the challenges you’ve encountered with the sales tax on your invoices, @Joanne92. I’ll be glad to share some workarounds and information about this issue.

You’ll want to review your customer's record to see if you haven't checked the Same as billing address. Let’s also make sure that you click the Save button upon updating their addresses on their profile.

If you’ve done this already and you still get the same result, you may be experiencing browser issues. Since you also mentioned that random addresses are assigned to shipping even without setting them up, let’s proceed to the troubleshooting steps. To start, use a private browser to access your QuickBooks account, as this doesn't retain cache files.

Use these keyboard shortcuts:

• For Firefox, press Ctrl + Shift + P
• For Chrome, press Ctrl + Shift + N
• For Safari, press Command + Shift + N

If this works, you’ll need to clear your browser’s cache and cookies. This way, you can start with a clean slate. You can also switch to other browsers as alternatives.

I would like to take a look at your account and figure out what’s going on. However, we’re unable to do that in public spaces. With this, I’d recommend reaching out to our Support Team. They can pull up your account and investigate this issue further.

Here’s how:

1. Go to the Help (?) icon.
2. Select Search, then Contact Us.
3. Enter your concern.
4. Hit Continue.

Please know that our support hours start at 6:00 AM until 6:00 PM on weekdays and 6:00 AM until 3:00 PM PT on Saturdays.

In case you need to correct your sales tax, see this article for the detailed process: Create or delete a sales tax adjustment. You’ll learn about the account type, including the steps to add or remove an adjustment.

The links below will guide you through the process of running the sales tax liability report, recording sales tax payments, adding tax categories to your products and services, and other sales tax-related activities.

• Manage sales tax payments 
• Set up and use automated sales tax 

Don’t hold back to drop a comment below if you have any other questions or concerns about sales tax. I’d also love to hear how the call goes. Take care.

This is weird because I am having the opposite problem. I need the location of sale to be my customer's address but it always shows my address. I have to change it in every invoice and if I don't remember then the sales tax is incorrect. Very annoying. 

Hi there, Silli.

I understand this has been challenging on your end to always manually enter your customer's address to have the correct sales tax calculations. Let me share info about the Location of sale field and provide you with a workaround.

The Location of sale section is where your company address will show up. This address is set up in your Account & settings. Changing it will also change the address shown in the Location of sale.

For the sales tax to be calculated correctly in your customer's invoice, you need to edit the customer's address and add their billing address. Note that this is applicable if you haven't added it yet or are not sure if you entered it correctly.

 Here's how:

1. Go to Sales, then Customers.
2. Click the customer you want to add or edit the address.
3. On the upper right corner beside the New transaction tab, click Edit.
4. In the Addresses section. Type in the Billing address. From the Street, City, State, Zip code, and Country since this will distinguish the sales tax of your customer.
5. Below the entered billing address, tick the box of a Shipping address that is the same as the billing address.
6. Once done, click Save.

Now, let's go back to creating an invoice for that customer. In the Customer field, select the one that has the billing address, then check the Billing address section if it shows correctly.

Once done filling all the fields needed for an invoice, we can check if the sales tax has the correct calculations. Also, ensure that your sales tax is shown as Based on location. Then, we can click the See the math tab below the Subtotal. It will show the overall calculation of sales tax.

If it's still incorrect, we can manually add a tax rate and calculate it correctly on your end by clicking the Select tax rate dropdown where the Based on location is showing. Pick Add rate, then follow the on-screen steps.

In the meantime, if you want to show the address of your customer in the Location of sale field, I recommend submitting direct feedback to our Product Development Team. They might add this to our product updates.

You might want to compare two reports if there are discrepancies in your sales tax liability. Feel free to read this article: Sales Tax Liability Report: Total sales is different from total income.

Please come back if you have additional invoice and sales tax-related concerns. I'll be willing to help you. Keep safe always.