We are trying to fix payroll issues by having QBO customer service help us. Has anyone run into a problem with the CS understanding the issues and or language you use?

walter-morley-pr · ‎April 28, 2022

I've been dealing with them since January 3, 2022. They are not fixing several of the issues I have. Is there a level of CS I need to get to?

Ethel_A · ‎May 01, 2022

I understand what you've been through, @walter-morley-pr. This isn't the kind of experience I'd like you to have with our Customer Service. I also sometimes need assistance from someone if I'm experiencing difficulties. Don't worry I'm here to help you with your payroll issues.

Know that we make efforts to provide complete customer satisfaction and respond to your complaint as quickly as possible. May I request further details regarding your problem with payroll? I would appreciate any additional information for me to deliver an appropriate solution.

If you need some references in the future, you can also check out our site: Help articles for QuickBooks Online.

You can click the Reply button below to provide more information about your concern. I'm always glad to help you. Have a great day.

jbarrelly · ‎December 19, 2023

My case is escalated and I can't get anyone to get back to me. I have been on hold while "I check resources" ie I can't talk to the person who is handling my changes which can only be done by tech department--wny that is I don't know--just health insurance and IRA issue in set sup. UNREAL. So awful. Not clerks fault.

jbarrelly · ‎December 19, 2023

Complete nightmare. On hold forever and not even for the payroll department that is making changes on the backend via a pdf I supplied them with.

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We are trying to fix payroll issues by having QBO customer service help us. Has anyone run into a problem with the CS understanding the issues and or language you use?