We used the Intuit payment service to send a check to a vendor, money was immediately taken from our bank. Vendor lost check. How do we void / resend his check?

Hello, teresa-btmilner-.

Thanks for turning to the Community for support. I want to make sure you're able to void the check in your QuickBooks Online account.

This can be done in a few steps. Here's how:

1. Go to Expenses, then Vendors.
2. Select your contractor (vendor).
3. Look for the payment you want to delete or void, then select View/Edit.
4. Select More at the bottom of the screen, then Delete or Void.
5. Choose Yes to confirm changes.

The following linked article provides additional info about voiding or canceling contractor payments in QuickBooks Online.

Please drop a comment below if you have any other questions or concerns. I'll be here to help.

Does using this method to void the check trigger Intuit to deposit the funds back into our bank account?

Thanks for getting back to me, teresa-btmilner-.

Upon further research, you can complete a stop check request. According to the QuickBooks Bill Pay article, "If the bill payment is in “scheduled” status: Go to the bill payment page, and select Cancel. If we have already processed the bill payment, the check is already printed and sent. Please sign in to your QBO account, select Help, and follow the steps to contact us. We recommend you contact the vendor and let them know you voided the check. Once voided, you may schedule a new payment directly to the vendor using the Bill Pay service."

Here's how you can get in touch with the QuickBooks Online Support Team:

1. Click Help (?).
2. Select either tab to get started:
   - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
       - Start a chat with a support expert.
       - Get a callback from the next available expert.

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

I'm only a comment or post away if you have any other questions.

@teresa-btmilner- 

I can't find an easy and transparent method on the new billpay feature at the moment. Another option, you can signup for a Melio account for free to integrate with QBO.

https://affiliates.meliopayments.com/quickbooks

When you send a check through Melio, voiding it when needed is as simple as follows

1. Find your payment on Melio, click the Void check and resend payment button.
2. Choose how you want to send the new payment then review and confirm the details.
3. That’s it! There are no additional steps or hidden fees.

You can get $100 as cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

This did not answer the question.  What is the check was sent to vendor by Intuit and they never received it.  What are the next steps!!!

None of the advice given solved our problem.  We voided / reissued the check about 2 weeks ago.  Intuit has not reimbursed us for the voided check.  I have no idea what the next steps are.  Maybe they will refund us after the check has aged.  

I'm guessing that is what they will do. I just can't seem to find the aged numer of when that would happen.  I have a client who has a vendor who has not received his check yet and he is asking for advice and it's a chunk of money.  

We're having similar issues.  We're trying to find someone at Intuit that can provide us with a copy of the cancelled check to show when/where/who deposited it since they are telling us it was deposited but our vendor states they didn't receive it.

Other check payments aren't marked as "paid" yet and are just marked as "shipped" but it's been several weeks and the vendors haven't received them.  We're going to attempt once again to get someone on support/chat that can help to void/stop pay on Intuit's side and then we'll hope to get the $ back in our account.  We did receive refunds on 4 checks that the vendors never received and we had used support/chat to void/stop pay but it took several weeks.

FYI you might want to try calling [removed by moderator] - its the number at the bottom of the emails from Intuit when payments are scheduled, etc.  It has "Money movement services are provided by Intuit Payments Inc...located at [removed by moderator].

We were able to get a person on that phone that was trying to be helpful.  

I have this same issue. Intuit was no help and told me to contact my bank to stop payment... Bank said call Intuit... I just got an email from quickbooks showing the check was voided and will be refunded in 5 business days since it wasn't deposited since Sept 2023.. its not December 2023. I'm not sure if there is an amount of time that had to go by for this to happen but otherwise I cannot get an answer. I have another one just like this but can't even void it myself because it is still in "shipped" status.

This has happened to us twice now (same senior vendor).  The vendor prefers to get a check, but then loses it.  We ended up calling Bill Pay support and spending way too much time asking for a check to be voided.  Often have to terminate the call and then call back hoping to reach someone more knowledgeable.  It's definitely an area that needs a better process or better documentation/instructions.

@tterbo1 @pes12345 

Consider using a free app as I mentioned earlier to pay your bills with checks. The new Billpay feature doesn't yet offer an easier method for voiding checks.

I will NEVER send a check using Quickbooks online Bill Pay again.

We sent a check to a vendor via Bill Pay through Quickbooks. Funds were withdrawn from our company account. Three months later, the vendor informed us that they never received the check. After reviewing our company's QBO merchant account and some additional research, there was no other option to track the payment except to call QBO Customer Support [removed]. I spent two hours on the phone while the rep researched the payment. The rep said she was only to escalate via chat because their backend support does not have a phone line. When they were unable to track the payment, they recommended we ask the vendor to send us their bank statements to verify the check hadn't been deposited into their account (what?! ).

I requested Quickbooks track down the payment to see if the check was cashed by our vendor, fraudulently cashed, or never cashed. If the latter two then issue our company a refund. I was told the check was deposited, but they could not provide an image of the front and back for security purposes. I informed them that the check could have been deposited fraudulently. They would not provide me with the name of the bank or the account it was deposited into. Additionally, the representative did not understand that because it was a physical check, I did not have the routing and account information for the vendor.

After 2 hours 15 minutes, I finally received a copy of the cashed check, but there were no other details associated. I'm hoping our vendor just misapplied the payment to another account. Otherwise, I may need to dispute the transaction through our bank.

@jnelissencpa 

I would recommend using Melio to pay bills with checks. For standard checks, they are not able to provide proof of receipts because there is no tracking on these types of checks. I would suggest sending highly sensitive checks as expedited. This will provide you with a tracking number to verify when the check has been delivered.

You can also get the cashback to pay the first bill. Click on my profile to find the cashback link.