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Anle545032
Level 1

We verified our bank last month, sent an invoice that was paid. We tried this month and were ask to reverify bank, that failed without a remedy. How do we solve?

We can create invoice but will not save or send. We can see last months paid invoice. The email we received just says "We cannot approve your application" need to verify identity which we did the first time we invoiced with the two small deposits.
3 Comments 3
Aldren18
QuickBooks Team

We verified our bank last month, sent an invoice that was paid. We tried this month and were ask to reverify bank, that failed without a remedy. How do we solve?

Hi there, Anle545032 . Welcome to the Community. 

 

I'd like to clarify if you attempted to sign up for QuickBooks checking and verify your account. If so, please ensure that your debit card details are accurate. If everything is set up correctly but you still can't verify your account, I recommend reaching out to our QB Payments team to review your account details.

 

I'll show you how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Ask the community to get help from businesses like yours.
  • Start a chat with a support expert.

 

Check out this article for more details: Contact Payments Support.

 

I'm also adding an article here the helps how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

 

Please know that I'm here anytime you have other concerns. Take care always.

4Gal
Level 11

We verified our bank last month, sent an invoice that was paid. We tried this month and were ask to reverify bank, that failed without a remedy. How do we solve?

@Anle545032 

If QB Payment didn't approve your application, you can use a 3rd party payment processor.

Anle545032
Level 1

We verified our bank last month, sent an invoice that was paid. We tried this month and were ask to reverify bank, that failed without a remedy. How do we solve?

We signed up and established methods which clients could pay us through QB invoices which is not longer operable

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