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What conditions would cause an invoice to be paid in full but the AR on balance sheet shows an overpayment balance and how do I find and fix?

 
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QuickBooks Team

What conditions would cause an invoice to be paid in full but the AR on balance sheet shows an overpayment balance and how do I find and fix?

Hello kathi1,


Glad to have you here in the Community space. Let’s find out what’s causing the paid invoice to show as an overpayment balance in your Accounts Receivable Report.


You may need to take a look at every transaction you’re seeing in your A/R account to make sure that the data is correct. By doing so, you’ll be able to verify and change the incorrect entry. 


Once you do that and see nothing wrong with your transactions, I’d recommend giving our Customer Care team a call. They can do screen-sharing to help resolve the issue.


You can find their most updated phone number through this article: Get help with QuickBooks Online.


Feel free to reach out to us if you need anything else. I’ll be here to help. Enjoy your day!

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