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doreannscoggins-
Level 1

What happens if quickbooks turn off payments after a customer has paid an invoice? Will my bank still be credited with the payment?

 
2 Comments 2
Rubielyn_J
QuickBooks Team

What happens if quickbooks turn off payments after a customer has paid an invoice? Will my bank still be credited with the payment?

Let me provide some information about processing payments in QuickBooks, @doreannscoggins-.

 

We deposit most credit card and ACH payments the next day. If you process customer payments before 3 PM PT, we'll deposit them in your bank account the next business day. If you process payments after 3 PM PT, we'll deposit them in two business days.

 

If you're brand new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks while we set everything up. We'll send you an email once everything is set up to let you know your payments will process at normal speed.

 

Now, if your QuickBooks Payment account was turned off after the processing time, there's a big chance that the payment will be deposited to your bank account. If within the processing time, then it could be on a pending status.

 

To confirm, you can wait until it will reflect on your account. Otherwise, you can contact your bank for further details about the payment.

 

For more information, you can utilize these articles to learn more about the process in taking payments from your customers in QuickBooks:

 

 

As always, keep us posted if you have other questions on how QuickBooks handle invoice payment after your payment account is turned off. I'll be around to help you. Have a good one!

doreannscoggins-
Level 1

What happens if quickbooks turn off payments after a customer has paid an invoice? Will my bank still be credited with the payment?

Okay thank you for the reply @Rubielyn_J 

So the invoice was opened on the 2nd September 2022 and paid by customer on the 3rd of September 2022 by ACH transfer and was waiting to be depositted. Since Monday was a holiday, I was expecting it to be depositted on the 7th but I got an email on the 7th saying "we can't turn on payments for you". I'm brand new to quickbooks and this is the 1st payment I scheduled on quickbooks. 

 

In such a case, is it possible for my account to still be depositted or I have to call customer to make payment another way?

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