What is a phone number directly to the internal qbo department that handles billpay for bill.com issues?

Thanks for reaching out to us here, carla4.

Our support experience has been updated. The steps below can surely help you get in touch with our Customer Care Team. Before doing so, please check out our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start messaging or Get a callback.

You can also share the details of your concerns here, so we can help you out. For more information about the Online Bill Pay, feel free to check this article: What is Online Bill Pay?.

Looking forward to your reply! If you have other questions for QuickBooks Online, please let me know. I'm here to help. 

I wasted over an hour with some clueless tech on the chat  who kept asking me over and over what app i was using  before telling me i had to call bill.com (who coincidentally do NOT have a direct line so you have to call QBO to get an internal department referral and you STILL don't talk to anyone from bill.com.) and have done so 40-50x time a month since starting to use this service. Honestly - QBO, this is just flat out a HORRIBLE service partner, with almost zero customer service and no application of the earnest hours of troubleshooting we users invest trying to make the program better with them and you.  It is a bad platform, bad for me, my staff, and the over 400 vendors I have sent there to sign up. I  waste a minimum of 80-90 hours every month in man hours troubleshooting myriad issues and finding /suggesting workarounds trying to make THEIR process more efficient and user friendly . To no avail. PLEASE find a new partner , I have cried in frustration and paid so many late fees to vendors because their process is so convoluted, bug ridden and ill supported, since i started using this for my vendor payments in October...  I feel like they owe me 100k for pain, suffering and lost revenue and productivity and YOU,  QBO, for continuing to partner with such an inferior platform and offer it as a "service" to your subscribers.   Epic fail.

Hi carla4, 

We know how you want QuickBooks Online to work as it should be. There are times that you'll have to spend too much time with our support team. Since it is our goal to assist you, exhausting all means to resolve the issue is sometimes uncontrollable and may lead to spending hours of your time without having it resolved.

If you feel the workaround doesn't work, you can always send feedback to our developers' team. This way, they will know how they can improve the product for you. Please check this article for more information: How Do I Submit Feedback.

I have added some helpful articles for your reference. 

Feel free to let us know if you need anything else. I'll be here to help.

@carla4 

Explore MP as another option.

https:// melio.grsm.io/quickbooks

I am receiving emails from both bill.com and melio now for the last fe weeks.  It would be wonderful if I had the option to select WHICH to use when setting up vendors, but it is willy nilly as to which platform gets selected and i cannot figure out the rhyme or reason as to how qbo selects which service ends up being selected when I click the link to set vendor up for billpay. Does anyone have any guidance on this? or please god tell me I can choose to migrate all vendors to the new platform, to avoid bill.com entirely.  They are plain awful but I hear melio has similar reviews but he contractors who have signed up aren't reporting nearly as many problems with them.

Hi @carla4,

Thank you for your prompt reply. You can remove Online Bill Pay (Bill.com) from your QuickBooks Online (QBO) company. This way, it will utilize the Melio service instead. 

Before you proceed with the cancellation process, ensure you don't have any pending transactions with Bill.com. 

I'll provide the steps:

1. Go to the + New menu.
2. Select Pay Bills Online.
3. On the Pay Bills Online page, click the Gear icon.
4. Press Cancel Subscription.
5. Choose a reason.
6. Hit Cancel now.

In case you have pending payments through this service after you canceled it, check out this article: Cancel an Online Bill Pay subscription. 

In case you have other questions about Melio, see this page: Melio Sync. Scroll down at the bottom of the page to see a list of FAQs about this service. 

Feel free to leave a reply at the comments below if you have other concerns. I'll be sure to get back to you.