What is the best way to deal with a single customer with multiple projects with different shipping addresses?

It's great to see you here in the Community, @charley-b.

It sounds like you've made a transition from using sub-customers to utilizing projects to manage your customers with multiple shipping addresses. Since the option to set customers up with multiple locations is unavailable in QuickBooks Online (QBO), I encourage you to submit a feature request through the Feedback section. This way, our product development team can take note of the need for this feature and consider adding it in future updates.

Here's how to send feedback:

1. Click the Gear icon.
2. Select Feedback under the Profile column.
3. Enter your product suggestions.
4. Click Next to submit.

You can track feature requests here: QBO Feature Requests.

In the meantime, your current method of working with projects, unchecking the Same as billing address tickbox when setting up the customer profile, and manually entering the specific address for each location is a practical workaround.

I'll leave this article on setting up and managing projects in QBO: Create and manage projects in QuickBooks Online.

You can also run reports in QuickBooks to get a comprehensive overview of how your business is doing.

Please feel free to utilize the reply button if you have any other questions about projects and tracking customers in QuickBooks. I'm just one post away to help you out.

Does using the work around and typing in the Shipping Address allow your Sales Tax Reporting to pickup this information?

Seeing shipping information in the Sales Tax report is a valuable way to monitor your business, Jenrae.

The workaround for unchecking the Same as the billing address option and manually entering the shipping address ensures that each project has accurate shipping details.

In QuickBooks Online (QBO), sales tax calculations primarily rely on the billing address. While the shipping address is crucial for delivery and client communication, it doesn't directly impact sales tax calculations unless specified.

Currently, showing the shipping address in the Sales Tax report is unavailable in QuickBooks. To maintain accurate sales tax reporting, regularly review and update the billing address for each transaction to comply with tax regulations based on billing locations.

You can search for an app that helps show the shipping address in the report. To do this, go to the Apps menu in your account and browse for apps that integrate with QBO. You can also visit our QuickBooks App Store for additional reference.

Let me share this article to help personalize your sales forms: Customize invoices, estimates, and receipts.

We appreciate your patience as we finalize this. If you have other questions about viewing the shipping address in the report, please reply here, and I'll assist you.

So am i to understand this issue correctly that QB is pushing us all to move to QB Online but you still can’t have multiple shipping addresses for one bill to for a single customer?  We have to add the shipping address every single time we issue a purchase order?  Does the purchase order address transfer to the invoice when generated?   To complicate it further, using projects in lieu of multiple shipping addresses that are stored and don’t have to be added on every purchase order doesn’t track sales tax properly?  Am i getting that correctly?  And you want to charge the same price as desktop?  Then to track sales tax properly you need an added app that we have to pay for?

I share the same frustration as indref.  This is more evidence that QBO is not as functional as the desktop version.  I have been "working" with QBO for a few months, and I discover a new issue EVERY DAY. 

Just for starters:

1) (Feature) lacks the ability to have multiple ship-to addresses

2) (Glitch) constantly duplicating my customer's name and company name in the ship-to address

3) (Feature) doesn't allow tracking my Class.

4) (Feature) terrible Invoice formatting options.  Things keep pouring over onto a second page, margin widths don't adjust properly, 

5) (Feature/another cash-grab) requires 1% fee for ACH (which requires setting up a QB bank account...more fees, more reconciliations, more layers of garbage) and 3.5% for Credit Cards.  BUT, there is no way to pass those transaction fees onto the customer.  So, QB continues to steal 1% - 3/5% from my accounts for the "privilege" of receiving payments through their software.  Let me guess...you probably charge the customers a fee for making payments AND charge the vendors for receiving payments...

6) (Glitch) why is EVERYTHING SO SLOW?????  I used to be able to bounce around from window to window...but now EVERYTHING needs to buffer.  I'm sure it's my 200+mbps internet speed...

I'm sure I'll have more gripes tomorrow...

About the only improvement I've seen is that QBO makes it easier to reconcile statements...

BTW, this is not "SOLVED"...it's "RESPONDED TO." 

"SOLVED" would mean that your company actually fixed the problem.