Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I have the same issue . Everything was ok last week.
We are having the same issue. emails were working yesterday and our re-occuring sales receipts went out this morning t 4:34am. Nothing since then. Please advise!
Hello, All.
Some emails sent from QuickBooks are being blocked by the customer's external server or service provider. We're aware of this issue and right now our engineers are working to provide a fix for this matter.
While they are working on the fix, let's perform the suggested troubleshooting steps. To start, have them check their spam or junk folder. You can refresh your email setup if the invoice is still missing.
Here's how:
If the issue persists, you can save the invoice as a PDF file and then send it through your business or another email address. By selecting the Save and share link, you can also send your customer a link to their invoice by SMS or a messaging platform. Next, copy the link and paste it into your SMS or messaging app.
I also advise contacting our QuickBooks Online Support so they can add you to the list of individuals that are affected. You will then be notified through email if the problem has been fixed in this way.
For future reference, I've added this article to guide you in recording payments: Record invoice payments in QuickBooks Online.
You're all welcome to post again if you need anything else, We're always available to help you.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here