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Eric1973
Level 1

When I try to print or save an estimte on my quickbooks desktop it freezes and I have to force a shut down

Has anyone had this problem and fixed it?  I have run the tool hub and called support and they have an investigation into it

2 Comments 2
IamjuViel
QuickBooks Team

When I try to print or save an estimte on my quickbooks desktop it freezes and I have to force a shut down

I thank you for sharing the things you've performed to resolve your concern, @Eric1973.

 

Yes, our Product Engineers are working on an investigation about the inability to print your transactions in QuickBooks (INV - 47379). 

 

In the meantime, let's make sure to download and installed the latest windows updates. Once completed, if it does not prompt you to reboot your computer let's try printing or saving your estimates again. 

 

Also, since you've already contacted our Technical Support team, you'd be notified through an email once updates about the investigation are released.

 

The Community and I always have your back. Fill me in if you need more help by leaving a comment below.

Eric1973
Level 1

When I try to print or save an estimte on my quickbooks desktop it freezes and I have to force a shut down

Well I finally figured out the problem when I was on a chat with a Quickbooks specialist.  I removed my company logo from the estimate template that I was trying to save and print.  That fixed the problem but now I am waiting to find out why and it appears it has something to do with the Windows 10 update.

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