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Join nowIt's great to see you here, @robdmoore,
Have you tried opening your account in a private window and check if the same behavior penetrates there?
The data in the cache might affect the performance of QBO causing unusual behaviors. To launch a private window, use the following keyboard shortcuts:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
Try to process the payment again and see if the Account Number stays. If not, I would recommend getting in touch with our Support Team to create an investigation for this issue. Here's how to contact Support:
Please note that we have updated our support hours due to the ongoing pandemic. We are available from 6 AM-6 until PM PT weekdays, and will resume normal hours as soon as possible.
Kindly update me on how things go. I'm always here if you need further assistance. Have a nice day!
Hi! I tried your suggestion using Incognito and the account number still did not "stick." Do you have another suggestion?
Thank you for getting back here in the Intuit Community, @robdmoore.
Let me help you to turn on the expense account number. Here's how:
6. Click Save.
Once done, try to process the payment again and see if the Account number stick. If not, I'll now recommend you to reach out our Customer Care Team since the troubleshooting steps didn't work. They'll be able to pull up your account and further investigate this matter.
Keep us posted on the result. We'll be right here if you need our assistance.
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