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caroselli-cleani
Level 1

When my customers directly reply to the emailed invoice I send them from my QBSE account I don't receive them. How can I edit the reply email address on invoices?

 
1 Comment 1
GebelAlainaM
QuickBooks Team

When my customers directly reply to the emailed invoice I send them from my QBSE account I don't receive them. How can I edit the reply email address on invoices?

We'll ensure you get the correct information regarding your concern about managing the email address on the invoice in your QuickBooks Self-Employed (QBSE) account, caroselli.

 

We understand the importance and convenience of managing your invoices in the program. If you want to change the quickbooks@notification.intuit.com email address in the From section when sending invoices in QBO. Then, you're unable to do so since it's a default email address. However, you can add a Gmail address if you have one.

 

Here's how:

 

  1. Go to the Invoices, choose the invoice you want to edit, and click Edit Invoice.
  2. Hit Email to open the preview window.
  3. Above the customer’s email, select the From dropdown.
  4. Select Add Gmail address, then Connect Google account.
  5. Enter your Gmail address and your Gmail password, and select Next.
  6. Then click Send.

 

Please refer to this article to learn more about managing invoices: Create invoices in QuickBooks Self-Employed.

 

Additionally, we'll be leaving these helpful guides for managing your transactions in the program:

 

 

If you need anything else, especially when you want to manage your sales forms. We'll be around to help you, caroselli. Stay safe and hydrated!

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