When syncing over Shopify/Broad my invoice numbers are switching over to the invoice numbers from Shopify and not staying concurrent with my Quickbook invoice numbers.

Thanks for reaching out to us, @angie100. I'll share some insights about the syncing process of sales transactions from Shopify to QuickBooks Online (QBO).

The invoice numbers that are synced from your Shopify sales will be based on how you configure the integration between Shopify and QBO. When you tick the When an Order is created in Shopify, create a Sale in QuickBooks Online workflow, you will be asked to:

• Set up the filters to determine which orders will be retrieved from Shopify.
• You also have the option to select whether you want the sale to be created as a Sales Invoice or Sales Receipt to QuickBooks Online

Based on your statement, it seems that you've chosen to create a sales invoice. That said, you can review the syncing option of your invoice by clicking on the Default Products and Advanced Options. Then, select Automatic Invoice Numbers to allow you to disregard the Shopify order number completely and use the sequential numbering convention within your accounting system.

Otherwise, I recommend communicating with Shopify support. They can assist you with your setup and provide additional information or the necessary steps needed to proceed with the reconfiguration.

Additionally, one of our most popular eCommerce integrations is Shopify. If you're encountering several known issues, the possible solutions are outlined here: Troubleshoot Shopify issues.

Please stay in touch if you have further questions or concerns about Shopify and QBO integration. I'll be more than happy to help. Keep safe!

I’ve been using this for several years and the issue just started. It appears to be on Quickbooks side not Shopify

Hi there, @angie100.

I understand how this can disrupt your workflow and cause inconvenience. I understand the frustration of not having this process fixed quickly. Rest assured, I'm here to provide valuable insights and guide you toward the appropriate support channels to investigate this issue promptly. 

I recommend contacting our support team for expert assistance and accurate guidance with troubleshooting.

Here's how:

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I have the same problem. I have been using Shopify and Quickbooks for more than 7 years and this issue started once Quickbooks updated their Invoice Layouts. This is a bug on quickbooks side; please fix this! 

QBO won't do anything to correct this. They keep blaming Shopify, but QBO is the cause. The invoice numbers on QBO are getting overrode not Shopify. I'm very frustrated. There is nothing I can do on my end to correct this. It started when the changed the invoice layout. I'm so irritated.  

It is irritating. I'm having the same problem. My only fix is to look at my invoice list, figure out what the last number was and then change the next invoice to that next number. Every invocie I create after that is appropriately numbered..UNTIL QB imports the next Shopify invoice then it's back to wrong again. 

Same. I have been using QBO with Shopify for at least 5+ years. Now my invoicing is all over the place in QBO now. Each time I have spoken with someone from QBO about this, they point the finger to Shopify. It's been infuriating dealing with this.