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Connective Consulting
Level 1

Where are my previous invoices? Searches aren't working either?

 
1 Comment 1
QueenC
Moderator

Where are my previous invoices? Searches aren't working either?

Hello there, @Connective Consulting

 

I'm really sorry to hear about the inconvenience you're facing with QuickBooks Self-Employed. I understand how crucial it is for you to have access to all your invoices, as they play a vital role in running your business smoothly. It must be frustrating to experience this issue, and I want you to know that I empathize with the impact it has had on your business activities.

We have been receiving similar reports about the invoices in QuickBooks Self-Employed not being available. Our technical engineers are aware of this issue and have initiated an investigation (INV-90843) to address it. I understand that time is of the essence for you, and I want to assure you that our dedicated team is actively working on finding a solution. Their goal is to isolate the problem and restore your ability to view all your invoices as soon as possible.

With this, I would recommend getting in touch with our Customer Care Support Team so you'll be added to the list of affected users and be notified through email once an update about this investigation will be available.

Here's how:

 

  1. Click on Help (?) and hit Contact Us. If you're using the QuickBooks Self-Employed app, tap the + button and choose Ask QB Assistant.
  2. Type in "talk to a human", then tap Continue.
  3. Choose which way you want to connect with us.
    Have us call you
    Chat with us

 

Be sure to contact them within their business hours so you'll get timely assistance.

Also, I would suggest accessing your invoices using the QuickBooks Self-Employed app as a workaround so you can keep up with your customers.

If you wish to add sales tax to your invoices in the future, you can use this article as your reference: Manually track sales tax in QuickBooks Self-Employed.

I apologize for any inconvenience this has caused you, and I appreciate your patience while we work toward resolving this issue. In the meantime, if you have any other questions or concerns, please don't hesitate to let me know. I'm here to assist you in any way I can.
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