Hello david-murray!
QuickBooks Online requires you to create a password once you close the books. This is to avoid messing up your data. Let me show you how to check it.
From the Account and Settings, you can remove or update the password if you forgot it. Please follow these steps:
- Click the Gear icon and select Account and settings.
- From the Advanced tab, select the Accounting section.
- Under the Closing date field, choose either to close the books with a warning only or with a password too.
- To change the password, just enter a new password in the Password and Confirm Password fields.
- Tap Save and Done.
I added some links you can check. These will show you how to create, reverse, or delete a journal entry in QuickBooks Online:
Visit us again in the Community if you need anything else. I'll help you!
