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parkertruckrepai
Level 1

Why all of a sudden are my invoices not printing properly?

 
3 Comments 3
MariaSoledadG
QuickBooks Team

Why all of a sudden are my invoices not printing properly?

I'm here to ensure that you're able to print your invoices, parkertruckrepai.

 

There are several reasons why your invoices aren't printing correctly. But before we start, may I know what specific issues are you experiencing so we'll be able to isolate this?

 

Furthermore, make sure that your computer is connected to the printer and that printer software is installed. To know if your printer is already connected, you can try printing outside QuickBooks.

  1. Select Start and browse to Notepad.
  2. Enter some text and choose File, then Print.
  3. Select the correct printer and select Print.

If the print test didn't work, you can follow these steps:

  1. Select the Windows Start button, browse to the Control Panel, and double-click Printers and Faxes.
  2. If the printer shows Offline, right-click the printer and select Use Printer Online.
  3. Double-click the printer and if there are print jobs displayed in the queue, choose Printer, then Cancel All Documents.
  4. Close the window.
  5. Right-click the printer, choose Properties, and select Print Test Page.

This should get you on the right track.

 

You may also want to consider these helpful articles for your reference in case you have questions about QuickBooks Online.

 

Anyway, please get back to me if you still encounter issues when printing your invoice. I'll be around to keep in touch if you need further help from us. Stay safe and enjoy your day!

ToddSlamen
Level 1

Why all of a sudden are my invoices not printing properly?

My invoices are missing 2 lines, just started yesterday. Other programs print 

GlinetteC
Moderator

Why all of a sudden are my invoices not printing properly?

I'll ensure you'll fix your printing concerns, ToddSlamen.

 

Updating and repairing the Adobe Reader can resolve this issue. For detailed instructions for updating your reader, please visit the Adobe website. Right after updating it, you can now repair it. You can follow the steps I've outlined below:

 

  1. Close all open web browser windows, then click Start on the lower left-hand corner of your screen.
  2. Type Control Panel, and then press Enter.
  3. Click Programs and Features, then select Adobe or Adobe Reader, and then click Uninstall/Change.
  4. In the Setup dialog box, click Next.
  5. Select RepairNext, and then Install., then click Finish when the repair is complete.

 

Once done, log back into QBO, then try printing invoices again.

 

If the issue continues, I suggest reaching out to our Customer Care Support. This way, one of our agents can help you resolve the problem right away. 

 

I'll be right here ready to assist again in the future if you have other concerns.

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