Why am I getting a message "exceeded the number of allowed bill payment attempts within the past 24 hours", I haven't made a payment for 72 hours?

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

Hey there, @rebecca88.

A cache-related issue is likely causing the inability to schedule bill payments. If this is the case, let's perform some troubleshooting steps. We can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, log in to your QuickBooks Online (QBO) account and reschedule your bill payments. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

Please note that we send two emails to your vendor when you schedule a bill payment. The first email notifies the vendor that you have scheduled a payment, while the second email informs the vendor that the payment is on its way and provides an expected delivery date. We don't notify your vendors in case of payment cancellations or failures. Therefore, it's best to contact them directly if there are any issues with your scheduled bill payment.

To know more about QuickBooks Bill Pay, you can visit this article: Learn about QuickBooks Bill Pay.

Also, here's an article you can visit if you need guidance in paying Payable Network Members using Bill Pay: Pay Payable Network Members as a QuickBooks Bill Pay payor.

Please let us know if you have further concerns besides bill payment scheduling. We're always ready to help you out.

Did not help, not a browser issue at all. Even on my iPhone i get this same message.

Yes, of course it's not a browser issue. Reps here will love to blame your browser for almost anything.

Doing so lets them copy/paste a pat answer (that doesn't apply) and then they get points for "answering" your question. And, since Intuit support is completely out of control, their bosses never notice. And so they just keep doing it.

But, hey, maybe it's your phone. You should probably get a new phone.

Thanks for coming back to this thread, @rebecca88. Let me chime in and route you to the support that can help you further with this issue.

Since you're still receiving the prompt message after performing some troubleshooting steps and accessing it on other devices, you can contact our Customer Support team as the next step. Rest assured that they have the necessary tools to check your account and investigate the cause of this issue. Here's how you can reach our payment experts:

1. Go to the Help menu and select the Search tab.
2. Click Contact Us.
3. Enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

Please note that our experts are available from Monday to Friday, from 6 AM to 6 PM Pacific Time only.

In addition, this resource will guide you through the process of running a customized Transaction List by Vendor report to display all items on a Bill Payment Stub: Show all items on the Bill Payment voucher in QuickBooks Online.

If you require additional assistance or have any further inquiries about bill payments, please feel free to comment back here in the Community space. We are here to provide support and help.

@rebecca88 

You can sign up for a free Melio account as the backup.

https://affiliates.meliopayments.com/quickbooks

You can also get a cashback to pay the first bill. Make sure to click the Get $100 cashback button to sign up.

https://affiliates.meliopayments.com/cashback

“Browser issues” is the new “restart your computer “