Why am I getting an error message when I try to create new invoices?

I'm here to help you create an invoice successfully in QuickBooks Online (QBO), hanley.

Beforehand, may I know the error message you've encountered? Adding additional details will help us provide accurate steps to fix this. 

In the meantime, I recommend logging out and logging back into QBO. Doing so refreshes your account for the updates to take effect. 

If this isn't the case, I suggest accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue. The browser utilizes cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

An incognito mode helps us verify the issue since this doesn't save any files. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If the balances show, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

I'll be around if you need more help managing your sales transactions with your QBO. Keep me in the loop by tagging me in your reply. Keep safe!

The message says "Unable to connect to our service. Please try again later." I am using the app on my phone 

The message says "Unable to connect to our service. Please try again later." I am using the app on my phone.

The message says "Unable to connect to our service. Please try again later." I am using the app on my phone.

I appreciate you providing the error you received, hanleyproperty.

We have an ongoing investigation regarding the inability to create an invoice using the mobile application. I can see the urgency of resolving this matter. Rest assured that our Product Engineers are diligently working to get an immediate fix. Currently, we can't provide the exact time frame for the resolution.

Therefore, I recommend contacting our Customer Care Support team to be added to the list of affected users and receive timely updates via email.

Here's how you can contact our support using the mobile app:

1. Click the Help (?) icon in the upper right corner.
2. Choose Help and Support
3. Select Contact Us below.
4. Enter a short description of your concern, then Continue.

You can also reach them through this link: quickbooks.intuit.com/learn-support/help/en-us/contact-us.

On the other hand, you might want to review this resource for guidance on personalizing your forms to improve business communication: Customize invoices on the QuickBooks Online mobile app.

Please don't hesitate to click the Reply button if you need further assistance creating invoices or other related concerns in QuickBooks Online. We're always here to lend a hand.