Why am I no longer seeing the "more" option after saving a journal entry. I use that to access the transaction journal to print the entry for documentation.

Hello there, foundation.

Thanks for reaching out to the Community. Let me help you include the "more" on the journal entry page to print entries in QuickBooks Online (QBO).

I looked into this and we don't currently have open investigations about the "more" option missing when saving Journal Entries. I recommend trying some troubleshooting to see if this is browser-related.

To start off, access the QuickBooks website using a private browser or an incognito window. This is a feature on the web which allows you to browse without storing any data history.

Here’s how:

• For Internet Explorer or Firefox, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.
   

If it works, that means it's a browser-related issue. Go back to your main browser to fix it by clearing its cache and temporary file. 

If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

For more details about getting the data on your financial statement, check out this article: Customize reports in QuickBooks Online.

Let me know if you need additional information about handling journal entries in QuickBooks. I'll be right here to help you.

I tried an incognito browser and also cleared my cache.  Neither option worked.  

Hello there, @foundation.

Since the issue persists after clearing your browser's cache, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account in a secure environment and check the cause of the issue.

You'll first have to check out our support hours to ensure we can assist you on time. Here's how: 

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? field. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact details. 
7. Click Confirm my call. 

I've also added this article that can guide you in transferring funds between accounts in QBO: Transfer Funds Between Accounts.

Feel free to contact us again whenever you need help with your QBO account. We're always here to help.