Why are invoice notifications coming from qbo@intuit.com and not quickbooks@notification.intuit.com like before?

@jcenter  Because QBO can't make up their mind.

Or you're receiving phishing e-mails.

Or both!

It's great to have you here, @jcenter. In today's world, it's crucial to prioritize the security of your personal information. Getting accurate notifications is essential to protect yourself from scams. QuickBooks uses quickbooks@notification.intuit.com by default to ensure that the transactions sent to your clients have gone through Intuit's secure network.

When you set up your new payment account in QuickBooks, we have to verify the business information you enter. We will request additional details by phone or email request. This message will come from either QBO@intuit.com or AccountValidation@intuit.com. It could be the reason why you encounter such a notification.

If you haven't initiated this process, it's advisable not to open it until its source has been verified. In this case, I recommend contacting our customer care team to confirm and have this investigated.

Here's how to reach them:

1. Open your QuickBooks Online account. Head to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Choose the Ask about something else option. Type in a short description of your issue and concern in the box provided. Continue.
4. Pick the Chat or Callback option.
    

Moreover, I'm adding this article to help you recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

We appreciate your diligence in verifying the source of emails, as this is a crucial best practice for individuals and businesses alike. Identifying the legitimacy of every notification can help protect you from fraudulent activities. Our team is here to help you get the most out of QuickBooks, and we welcome any related concerns you may have. Have a great day ahead, @jcenter! 

This looks like phishing and was sent from [email address removed]

Why this is likely a Scam Inconsistent Branding: The email claim to be from QuickBooks (an Intuit product) , yet it is billing you for Norton 360 Deluxe. These are two completely separate companies that do not process billing for one another in this manner.Highly Inflated Pricing: The invoice amount is $489.99. A standard Norton 360 Deluxe subscription typically costs significantly less (usually under $120 per year). Scammers use high dollar amounts to create a sense of panic.Generic Salutation: The email is addressed to "Dear Customer" rather than using your actual name, which is common in mass-distributed scam emails.Urgency and Pressure: The document insists that you must call within "one working day" to cancel or get a refund. This is designed to make you act quickly without verifying the information.Suspicious Sender Address: While the display name says "Intuit E-Commerce Service," the recipient address is "[email address removed]". A legitimate invoice from a major corporation would typically be sent directly to your personal email, not a ProtonMail address (pm.me) which is often used for anonymity.The "Callback" Trap: The primary goal of this scam is to get you to call the provided phone number ([Phone number removed]). Once on the phone, scammers often try to gain remote access to your computer or trick you into revealing bank login credentials under the guise of "processing a refund."