Why are my invoice starting back over a 100?

2 replies
34 views

I have always had invoice numbers set on auto populate. The invoices reset to 100 a few weeks ago, which was frustrating but not confusing bc evidently I started at 1000. This time is impossible bc now I already have invoices in the 100s. Similarly, I am inconsistently (a few times per week) getting errors saying “that invoice number is already in use” (even prior to this resetting problem). This began after the big refresh of the QB system this fall, I have always “auto populated” the invoice number. QB has not responded to my feedback, questions or help requests. This is my last resort.

QuickBooks Online

Archie_B

Level 6

Let me help you set those invoice numbers correctly, amy156.

First, we need to turn on the Customer transaction numbers feature. This will let us control the sequence for your invoices.

To enable it:

Go to the Gear icon.
Choose Account and Settings.
Select the Sales tab.
Click the Pencil icon in the Sales form content row.
Tap the Custom transaction numbers box.
Select Save, then Done.

After that, you can manually add the invoice number and QuickBooks will now remember the number and continue the sequence.

You may also check and learn recording invoice payments in QuickBooks Online.

Tag my name in the comments if you still have other questions about invoices. I'll be happy to help. Have a wonderful day!

Schroth

While it's up to you, most people would agree that the most convenient first invoice number should be '01'. Though, others prefer to add another zero, making the first number in the sequence '001'. From there, you can add unique identifiers such as customer numbers, a code for your business, or the date

greatpeople

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