Welcome to the Community, @divyasinghmd.
Allow me to lend a hand and ensure you can record receipts in your QuickBooks Self-Employed account.
We can fix this unexpected behavior you are experiencing in your account by doing some troubleshooting.
Let's start by logging in to your account using a private browser. Here's how:
- Google Chrome, CTRL + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Internet Explorer: CTRL + Shift + P
- Safari: Command + Shift + N
Once done, try to upload a receipt. If everything looks good, you can now clear your browser's cache.
Follow the steps below:
- Open Chrome.
- Click More.
- Choose More Tools, then Clear browsing data.
- Add a time range. Select All time to delete everything.
- Check the boxes next to Cookies and other site data and Cached images and files.
- Select Clear data.
If you're still getting the same issue, you can try another option by forwarding the receipt images from your device.
Additionally, you can also check this article as your reference to categorize transactions in QuickBooks Self-Employed: Categorize transactions in QuickBooks Self-Employed.
Stay in touch with me on how this goes by leaving a comment below. I'm always right here to help ensure your receipts are uploaded.
