Why are we getting this error when trying to pay bills online whihc we have done for the past 3 years. Unable to connect Bill Pay for QuickBooks Online

Signup for a separate Melio account for free to integrate with QBO as a workaround.

https://affiliates.meliopayments.com/pricing

You can get $100 as cashback to pay your first bill with credit card. T&C appply.

https://affiliates.meliopayments.com/cashback

It's good to see you posting your concern here in the Community, @userrobert1. 

I've got some information you need to fix the error you've encountered and route you in the right direction for support to help you sort this out.

Since you're unable to pay using this Bill Pay app, you can reach out to support, depending on your subscription. They have the tools to investigate this matter further and find possible resolutions. 

The first option is to contact our QuickBooks Online Support. Second, you can go to the app center and select the Support tab. Lastly, depending on your bill payment provider, you'll want to reach out directly to Melio or Bill.com support team.

For more reference on paying your bills using Bill Pay, check out these handy articles for more details: 

• Overview of Bill Pay powered by Bill.com
• Check which Bill Pay you are using in QuickBooks Online

I'll be around if you need further assistance with any QBO tasks. I'm very eager to help. Take care always.

I was using the app earlier this afternoon. I logged in this evening and am now receiving the following note:

This app is retired. It’s no longer available and you can’t connect to it. Reach out to the app developer for support.

I've attempted most, if not all, of your suggestions and have not received any assistance. I will attempt tomorrow during regular business hours.

Just curious in your possible resolutions to this issue with Bill Pay, why you are suggesting the following:

Lastly, you'll want to directly reach out to the Melio Support team. ?

Or was that an error?

I am experiencing the same exact thing, and scratching my head, since it is a Bill.com service not a Melio service, right?

I'm hoping this is a temporary outage on Bill.com's end!

Hi there, @N2Dist.

I understand the urgency of this matter, and I want to help you get through this and utilize the application inside QuickBooks Online (QBO). Before doing so, please know that bill pay Add-ons has different providers. With that said, you need to determine which provider to contact to get this sorted out as soon as possible. I'll write down the steps to help you check which providers provide the Add-ons inside your company file:

1. Sign in to your QuickBooks Online account.
2. Go to Get paid & pay, then Bills.
3. Select the Unpaid tab.
4. Create a new bill, then select Schedule payment. Don’t worry, you don’t need to actually schedule any payments for the next steps.
5. Take note of what you see in the footer of the Schedule payment screen. This tells you which bill pay add-on you have:

• If you see “Bill pay services powered by Melio”, then you have Bill Pay powered by Melio.
• If you see “Bill Pay powered by Bill.com”, then you have Bill Pay powered by Bill.com.
• If you see a gray footer with no text about a third party provider, then you have QuickBooks Bill Pay.

      6. Once you know which bill pay add-on you have, then select Cancel to return to the Bills (Take me there) page.
      7. Review the section below that corresponds with your bill pay add-on.

See this page for more details: Check which Bill Pay you are using in QuickBooks Online.

In addition, see this article to help you ensure your data stays accurate inside the program: Run reports in QuickBooks Online.

@N2Dist, please let me know if you need further clarification or assistance with performing specific tasks inside the program. The Community team is ready to help you anytime. Take care, and have a nice day!

The problem is with the Bill.com integration. 

Please see the image for what appears in the dashboard where the Bill Pay tile usually is: 

It's good to have you back here, @Doggie Joggie.

I appreciate you for sharing a screenshot of the error you encountered. Let me direct you to the best help possible.

Since this is a Bill.com system issue, I recommend contacting QuickBooks Online (QBO) support to have a conference call with Bill Pay customer service. Here's how to contact support: 

1. Sign in to your QuickBooks Online, then click the Help (?) icon.
2. Choose either tab to get started: Assistant or Talk to human.
3. Select Contact Us.
4. Click Start a chat with a support expert or Get a callback from next available expert.

If you have additional questions, don't hesitate to reply to this post. I'll be happy to lend a hand. Keep safe.

I too am experiencing the same error message when clicking on the Pay Bills online feature.  None of the online bill pay features work from QuickBooks online.  I was able to log in directly to bill.com and access the account.  Tried calling tech support and was routed right back to this to reach out to an expert for help?  

I appreciate all your efforts in trying to fix the issue and sharing with us the result, Laureldev.   

Currently, we have an ongoing investigation into getting an error message when trying to pay bills online. Rest assured that our engineers are doing their best to fix it.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

You can follow the steps provided by my colleague Bryan_M on how to reach them.

I've also added these articles on how you can pay bills with online bill pay:

• What is Online Bill Pay?
• Pay bills in Online Bill Pay

You can always mention my name whenever you have concerns about processing payments.

I was told that they are going to be running a sync tonight and hope that fixes the error, but that it was on Bill.com's side so that's Quickbooks Intuit doesn't have much more information than that.

I asked if I would receive updates and was told that I would not, as again it's a Bill.com issue and Quickbooks Intuit doesn't have a lot of information other than they are aware it's an issue and that it's a syncing error and they are hoping the sync tonight repairs the issue.

Unfortunately, not very comforting or helpful.

the bill and QB interface is down again - apparently it is exhibiting through not being able to log into Bill because we signed up for it through Intuit.  They have no ETA on the fix for the issue.  So you will have to cut checks by hand if you use it to pay bills - they wouldn't tell me if it was hours, days or weeks when I was on chat about it this morning.

@FPChurch 

Signup for a separate Melio account for free to integrate with QBO as a workaround.

https://affiliates.meliopayments.com/quickbooks

I received a message that this would no longer be available, and to sign up for QBO online pay, and quickbooks removed the pay bills online table and moved to manage bills. QUICKBOOKS..I pay 75 invoices at a time, not one at a time. Get it together already. I call for support and get some snotty person who doesnt know the answer to a question and puts you on hold forever. Im hoping that Bill.com still acutally works.

Melio worked a few days ago, but now online bill pay is not even an option.  Why is there no communication from QB on when it will be resolved?

I can help you with resolving the error you're having with your pay bills, @jwendel04.

The investigation about customers receiving the error Unable to connect Bill Pay for QuickBooks Online. This app is retired. It’s no longer available and you can’t connect to it. Reach out to the app developer for support that is already resolved. If you're still having the error, I suggest clearing your browser's cache. 

First, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + N

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

You can also try to log in to your account using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above don’t work.

Here's how you can learn more about QuickBooks Bill Pay. It'll tell you more about viewing or editing your vendor's payment information and many more. 

Let me know if you need more help with your bills in QuickBooks. I'm always glad to help in any way I can. Have a great rest of the day!