Connect with and learn from others in the QuickBooks Community.
Hi there, @luvmy2kidz.
One of the possible reason why your experiencing is maybe the browser you are using. Try using another browser on your phone or restart your phone.
If you still experience the same issue, I recommend contacting our Quickbooks Online Support Team. They can further investigate the issue and provide you the necessary steps to be taken.
Here's how to contact our support team:
You can also check this article on how you can fix a common issues when using Quickbooks Online on a mobile phone: Fix common errors in the QuickBooks Online mobile app for Android.
Let me know if I can be an additional help by leaving your comment below. Have a great day.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.