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luvmy2kidz
Level 1

Why aren't all of my customers showing up on my mobile device? They are only all showing up on my PC. Up until a week ago I had no problems?

 
1 Comment 1
Joseph_A
QuickBooks Team

Why aren't all of my customers showing up on my mobile device? They are only all showing up on my PC. Up until a week ago I had no problems?

Hi there, @luvmy2kidz.

 

One of the possible reason why your experiencing is maybe the browser you are using. Try using another browser on your phone or restart your phone.

 

If you still experience the same issue, I recommend contacting our Quickbooks Online Support Team. They can further investigate the issue and provide you the necessary steps to be taken.

 

Here's how to contact our support team:

  1. Log in to your QuickBooks Online, then select Talk to a human.
  2. An auto-response will prompt, click See examples.
  3. .Type in Talk to a human, then click I still need a human.
  4. Click on Contact Us.

You can also check this article on how you can fix a common issues when using Quickbooks Online on a mobile phone: Fix common errors in the QuickBooks Online mobile app for Android.

 

Let me know if I can be an additional help by leaving your comment below. Have a great day.

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