Thank you for reaching the Community, eorourke.
Our support hours are available Monday to Friday from 6 AM to 6 PM Pacific time and Saturday from 6 AM to 3 PM Pacific Time. There may be times our support team are receiving a lot of calls that's why you're unable to reach them.
Aside from that, we've streamlined the process of how you can reach out to them. You can log in to your QuickBooks Online (QBO) first to do that. Here's how:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter your concern.
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Furthermore, I've provided several resources that you can check out if you have any concerns or questions about our QuickBooks product. You'll just have to make sure to select the correct product under the Select a product section to see the articles: QuickBooks Online (QBO) Help Articles.
Please get back to us if you have any other questions. We'd be glad to help you out. Have a nice day!
