Why can't I delete a customer credit card? This seems like a feature that should be a no brainer...

Yes, you're unable to delete a customer's credit card information, Inseparable.

This is another limit in the system and while you're unable perform the process, you have two options to remove the card information.

Simply follow these solutions I've outlined below:

Solution 1: Override the customer's credit card info using a non-transaction card number

1. From the left menu, select Sales, then Customers.
2. Select the customer name, then Edit.
3. Go to the Payment and billing tab.
4. Select the credit card number under the Preferred payment method field.
5. On the Credit Card Information window, click Add.
6. Change the following:
   • Credit card number: 4111-1111-1111-1111. This is a non-transacting test card number.
   • Expiration date: Any date in the future.
     
     
     

Solution 2: Merge with a customer account without a credit card info

    Step 1: Create a new customer account.

1. From the left menu, select Sales, then Customers.
2. At the upper right, select New customer.
3. Enter the same information as the original customer account except the Payment and billing info.
4. Add 1 to the name in the Display name as field.

    Step 2: Rename and merge the original customer account with the new one.

1. From the left menu, select Sales, then Customers.
2. Select the original customer account, then Edit.
3. Add 1 to the name in the Display name as field.
4. Click Save.
5. On the Please Confirm window, select Yes to merge the accounts.
6. This deletes the original customer account with the credit card info which appears in the list of deleted customers.

    Step 3: Rename the merged account to the original name.

1. From the left menu, select Sales, then Customers.
2. Select the new customer account, then Edit.
3. Remove 1 from the name in the Display name as field.
4. Click Save.
   
   

If you need to use a different card, simply edit the information to the new one. Check out this link for instructions: Edit a customer's credit card information.

Stay in touch with me if there's anything else you need by commenting below. I'm always right here to help manage your customers in QuickBooks.

I have tried the dummy credit card, it will not save. It asks me to check the card number and try again. 

I have also tried creating a  duplicate customer, and merging customers but it will not allow me as it is saying I have sub-customers.... which I do not. Previously (January) Sub Customers had been deleted. 

This is extremely inconvenient and should not be this difficult. This credit card was saved on accident and now I am just stuck with it saved in the account???? 

Does anyone else have any suggestions? 

I hear you, @mholcomb.

I want to ensure this matter is addressed timely so you can update the credit card information of your customers in QuickBooks Online.

Since the issue persists after following the suggestion discussed in this thread, I recommend contacting our Customer Care Support. You can work with one of our online specialists in letting our engineering team investigate why the system seems to not let you change the existing credit card information.

You can do so by following the steps below:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter a few words describing how you're unable to change the credit card details in the What can we help you with? field.
5. Select Continue.
6. Click Chat with us or Have us call you.

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday. Use this article to learn more: QuickBooks Online Support.

For now, I've also included this reference helpful with the steps needed to identify how stable is your business's financial status: Create and Manage Reports in QuickBooks Online.

You can always leave a comment below if you have follow-up questions with this or start a new thread if you have questions other than working with your customer information in QuickBooks. I'll be here to lend a hand. Stay safe!

Was this issue ever resolved? I would also like the solution .

Thank you for following up on this thread, pz.

Keeping your payment methods organized is crucial to ensure accurate financial records Let me point you in the right direction on how to handle your concern.

The option to delete your customer's credit card information is currently unavailable. However, you can opt for replacing it with a non-transacting card number or merging it with a customer account that doesn't include any credit card details. Here's a link that goes over the process in detail: Delete your customer’s credit card number.

QuickBooks Online (QBO) aims to provide a secure and reliable platform for managing financial data. The inclusion of a delete button next to the customer's payment method or the option to completely remove an unused credit card is a valuable feature that enhances the overall user experience. Let's send this product suggestion directly to our engineers for inclusion in future developments.

Here's how:

1. Go to the Gear icon in the upper-right corner and select Feedback under Profile.
2. Enter your product suggestions in the field box.
3. Click Next to submit.

Stay updated with our developers' newest innovations by checking out the QuickBooks Blog. From there, you'll discover new product news and resources to help expand your business.

I have a few resources that can assist you in the future. The following links provide solutions on how to track credit card payments and manage credit cards on file:

• Add, edit, or disable a credit card
• Record your payments to credit cards in QuickBooks Online
• Edit a customer's credit card information in QuickBooks Online

If you need further assistance navigating through QBO or have additional questions on how to handle any credit card transactions or information, drop a comment below. I'm always ready to help and provide the guidance you need. Enjoy the rest of the day, pz.