Why can't I make invoices in the iphone app suddenly?

Thank you for detailing the troubleshooting actions you've tried to address the error, Sggrooming. I'm ready to help and share different methods to ensure you can create invoices smoothly.

Some users have reported getting an error when creating sales entries on their iOS devices. Our engineers are aware of the issue and actively working towards finding a permanent fix.

We recommend that impacted users to contact our QBO Care Team and subscribe to the notification list to receive email updates. This is to keep you in the loop progresss of the investigation.

Here's how to contact us:

1. Navigate to the Help icon in the upper right of your company to open the support window.
2. In the Search tab, type a brief description of your concern in the field box and click the Contact Us button to view the support options.
3. Choose Chat to initiate a conversation and Callback to speak with an agent.
   
   

In the meantime, use an Android device to create invoices or log in to QBO through a mobile or web browser. Additionally, you can track the status of your invoices and receive payments via the QuickBooks mobile app. Open each link below for detailed instructions:

• View the status of invoices in the QuickBooks Online mobile app
• Receive an invoice payment using the QuickBooks Online mobile
  
  

We appreciate your patience while we're working through this. Visit the Community again if you have other product-related concerns or questions. We're always ready to provide the assistance you need.

I have an android device and I am having the same problem. QuickBooks is terrible at rolling out fixes for bugs in their software.

I recognize the inconvenience and challenges you've experienced, Pkworldwide. I'll make sure you can use the QuickBooks Online mobile application effectively and with ease."

First, have you performed some basic troubleshooting steps for your Android device? If not, I recommend resetting the app to help resolve the issue.

Here's how:

1. Go to Menu, then tap More Options.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

We can also uninstall and reinstall the application to ensure that you're using the most current version: How to download the QuickBooks Online mobile app.

If the issue persists, we can sign into QuickBooks Online through a web browser and contact our phone representatives. They can help you identify and resolve any issues affecting your mobile app. Refer to this page for support hours availability: Get help with QuickBooks products and services.

I'm adding these articles to track the status of your invoices and accept payments directly through the QuickBooks mobile app. Please click on these pages below:

• Receive an invoice payment using the mobile app
• Track the status of invoices in the mobile app

Feel free to add your comment below if you have follow-up questions about this or anything else.

Yes I tried all of that. The app is full of bugs. I'm not impressed.

I can definitely understand the frustration you're experiencing with the trouble creating invoices in the app, especially after trying different solutions. I'm committed to helping you find the best way to resolve this, pkworldwide.

You can reach out to our support team to identify the cause of the issue. If you have issues with your app, you can use a web browser to contact them. They have the necessary tools needed to access your account securely and assist you effectively. Here's how: 

1. Navigate to the Help menu on the upper-left corner of your QuickBooks account.
2. Go to the Search tab and type in Contact us.
3. Click the Contact Us button.
   
4. Choose the Chat or Callback option.

Please know that they are available Monday to Friday, 6 AM to 6 PM Pacific Time. and 6 AM to 3 PM PT on Saturdays. To give you more details, I've added this for your reference: Get Help With QuickBooks Products and Services. 

Additionally, you may find it helpful to know how you can record invoice payments in QuickBooks. I've added this guide to explain to you in detailed steps: Record Invoice Payments.

Should you have any questions or need further assistance when using the app, please don’t hesitate to reach out. We're here to help you every step of the way. 

I'd rather they fix the bugs they create in their software themselves rather than making the customer chase after the help and begging them to fix it. I'm just going to delete my quickbooks account instead and go with fresh books. Thanks. Have a good day.